klink.cloud - Product User Manual
  • Overview
    • 👋Welcome to klink.cloud
  • Getting Started
    • 🟦Setup Channels
      • Facebook Messenger
        • Connect to Facebook Messenger
        • Primary Routing Setup (Facebook & Instagram)
      • Facebook Feed
        • Connect to Facebook Feed
        • Primary Routing Setup (Facebook & Instagram)
      • LINE OA
        • Get Channel Secret and Channel Access Token
        • Connect to LINE OA
      • Instagram
      • Viber for Business
      • Google Workspace Email Setup
      • How to Setup Telegram Bot Channel
      • How to setup Telegram Business Account
      • How to set up WhatsApp Business Channel (Meta)
      • How to set up WhatsApp Mobile Channel
  • How to use
    • 📞Call
      • Inbound Call Handling
      • Outbound Call Handling
    • 💬Chat
      • Inbound Chat Handling
      • Outbound Chat Handling
      • Facebook Feed Handling
    • 🔖Tickets
      • Create a Ticket
      • Assign / Transfer Ticket
    • 📇Contact
      • How to Import Leads / Contacts
      • Contact Custom Fields
      • Individual Contacts
      • Company Contacts
      • Import / Export CSV
  • Advanced Setup
    • Setup Workflow Automation
    • Setup Queue Group
    • 🕖Setup SLA Targets
    • Setup Queue, Workflow, and SLA
  • Dashboard & Reports
    • 📊Reporting
      • CDR
      • Recording
      • Call Reports
        • Agent Call Statistics
        • Agent Call Activity
        • Trunk Activity
        • Queue AVG Waiting & Talking Time
        • Queue Performance
        • Agent Missed Call Activity
        • Agent Call Summary
        • Satisfaction Survey
      • Agent Status Report
      • CX Log
    • 📉Analytics Dashboard
      • 📶Call Dashboard
      • 📈Chat Dashboard
      • 💎Ticket Dashboard
  • Integrations
    • 🛒Ecommerce Marketplace
      • Shopee Integrations
      • Lazada Integrations
    • 🔈CRM Integrations
      • Salesforce CRM Integration
      • How to create Viber Messaging API Application
      • How to send transactional Viber Business Message
  • Messaging API
    • Line Messaging API
  • Features Roadmap & FAQ
    • ⏱️Features Road Map
    • 📢Release Notes
      • Chat Room Folder Enhancements
      • Enable/Disable Auto-Assign Toggle in Queue Settings
      • Agent Takeover Bot Chat Room
      • Workflow Automation - New Action "Send Message"
      • Enhancement of Hold Function
      • Workflow Automation Rule
      • Non-Voice Analytics Dashboard
      • WhatsApp Mobile Integration
      • Telegram Group Chat Integration for Inbox Module
      • Business Portfolio Integration - Facebook Feed
      • Call Recording Pause and Resume Feature
      • Advanced Hold Functionality for Efficient Conversation Management
      • Viber 24-Hour Response Timer
      • Enhanced Queue Settings and Workflow Automation Controls
      • Telegram Business Integration
      • Multi-Tab Call Support
      • Business Portfolio- (Meta) Messenger Integration
      • Mail Integration Enhancement and Telegram Integration
      • Facebook Feed Enhancement
      • Outlook Email Integration Enhancement (Beta)
      • Queue Setting (Beta)
      • Permission Enhancements and Multiple Assigns
      • CX Logs Enhancement
      • SMS In-bound Beta Version, SMS Integration Setting
      • Facebook Feed Integration (Beta)
      • SLA Setting and Business Hour Functionalities
      • Wrap Up Form Features and Enhancements
      • New Features & Enhancements
      • New Features and Improvement
      • New Features and Major Bug Fixes
    • FAQ
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On this page
  1. Features Roadmap & FAQ
  2. Release Notes

Multi-Tab Call Support

Release Notes: Multi-Tab Call Support Feature Release Version: 1.5.0 New Feature: Multi-Tab Call Support We are excited to introduce the Multi-Tab Call Support feature to the K-LINK dashboard, enabling agents to manage inbound and outbound calls efficiently across multiple tabs. This release focuses on improving call-handling workflows and synchronizing call events across tabs to enhance agent productivity

Key Features: 1. Multi-Tab Call Management: Agents can now handle calls across multiple open tabs within the K-LINK dashboard, allowing for a more efficient workflow when managing both inbound and outbound calls.

  • Inbound Calls:

    • Incoming calls will ring across all open tabs, allowing agents to answer calls from any tab.

    • Notifications and call statuses are synchronized in real-time, ensuring agents never miss a call.

  • Outbound Calls:

    • Agents can initiate outbound calls from any tab and manage ongoing calls seamlessly without being restricted to a single tab.

2. Settings Page Update: Admins can activate or deactivate Multi-Tab Call Support from the General Settings page:

  • New Toggle Added:

    • "Multi-Tab Call Support" toggle switch (default is OFF). Admins can enable it by toggling the switch ON.

    • Success toast notifications will confirm the status update.

3. Call Popup Alerts: To ensure inbound call functionality is maintained, agents will be notified when the Call Main Function Tab is closed or disconnected:

  • New Popup Notification:

  • When the agent clicks the call function icon with no active call tab, a popup message will appear:

  • "Your inbound call tab is closed or disconnected."

  • Option to reopen the call tab with a click.

4. Call Tab Enhancements: Once an agent opens the Call Main Function Tab, they will have access to the following tools for efficient call management:

  • Search Input: Search by contact name or phone number, with a list of matching results.

  • Recent Calls Button: View a list of recent calls, including contact name, phone number, call type, and timestamp.

  • Contact Book Button: Access the contact book for easy call initiation.

  • Dial Pad Button: Open a dial pad to manually enter numbers and make outbound calls.

5. Real-Time Event Synchronization: All call events (e.g., incoming call notifications, ongoing call status, or disconnected calls) are synchronized across all open tabs. This includes:

  • Ringing notifications

  • Ongoing call displays

  • Call disconnection statuses

This synchronization ensures that agents have a unified experience, regardless of which tab they are using.6. Contact Redirection Feature: When a call is initiated or received from a tab other than the Call Main Function Tab, the system will automatically redirect the agent to the Customer Contact section, providing quick access to contact details and call management tools.

Thank you for using K-LINK! We hope this new feature enhances your call-handling efficiency. For any questions or feedback, please reach out to our support team.

Last updated 5 months ago

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