Business Portfolio Integration - Facebook Feed

Feature: Business Portfolio Integration - Facebook Feed K-LINK introduces a new feature to enhance customer interaction management: Business Portfolio Facebook Feed Integration. This feature streamlines the process for admins to connect Facebook pages associated with their Meta Business Suite accounts, enabling seamless management of Facebook comments directly within the K-LINK dashboard.

New Functionalities:

1. Improved Channel Integration:

• Users can now connect Facebook pages via two pathways:

• Your Owned Pages

• Business Portfolio (For pages accessible through partnered roles in Meta Business Suite).

• Clear steps to select and grant access to pages ensure a hassle-free setup process.

1. Interactive Integration Steps:

• Popup Interface Enhancements: Each step of the connection process is guided with detailed popups, including:

• Page selection.

• Business profile selection.

• Permission granting.

• Actionable Options: Users can opt into either all current and future pages or choose specific pages for integration.

1. Page Access Permissions:

• Admins are guided to review and grant the following permissions:

• Manage business settings.

• Access and manage conversations on Messenger.

• Receive email addresses.

• Show a list of managed pages.

1. Dynamic Configurations:

• Admins can edit the display name for integrated Facebook pages to suit their preferences.

1. Success Confirmation and Dashboard Update:

• A detailed success alert popup confirms integration completion.

• Connected Facebook Feed channels appear in the "Connected Channels" tab.

1. Re-login Functionality:

• Admins can log in using an alternative account at any step for added flexibility.

Usage Highlights:

• Seamless Setup: The integration process is user-friendly, with clear navigation and intuitive prompts.

• Enhanced Accessibility: Supports multiple roles, including pages owned by the admin or accessed through business partnerships.

• Streamlined Management: Enables admins to manage comments effectively from one unified platform.

Benefits:

• Saves time by centralizing Facebook page management within K-LINK.

• Offers flexibility in choosing specific or all accessible pages.

• Simplifies permissions handling for a secure integration experience.

For more details or troubleshooting, refer to the updated K-LINK Help Center documentation.