Telegram Group Chat Integration for Inbox Module

Feature Release: Telegram Group Chat Integration for Inbox Module We are excited to announce the release of the Telegram Group Chat Integration feature in the K-LINK dashboard. This enhancement allows agents to seamlessly manage Telegram group communications, ensuring better organization, streamlined contact management, and comprehensive activity tracking.

Key Features and Functionalities: 1. Group Creation and Bot Integration

• Admins can integrate Telegram group chats with the K-LINK inbox module by adding a bot with admin permissions to the group.

• Integrated group chats will appear in the inbox module for easy access.

2. Activity Logs Display

• View activity logs when accessing a group chat:

  • Group creation date: Started on dd Month yyyy at hh:mm AM/PM (e.g., Started on 3 December 2024 at 8:20 PM).

  • Group creation label: Telegram group is created: {group_chat_name} (e.g., Telegram group is created: CS Telegram Group Chat).

3. Contact Information in Inbox Module

• Group details are displayed under Contact Information:

  • Contact Name: Group chat name.

  • Created Date: Date and time of group creation.

  • Telegram: Auto-filled with group chat and connected channel names.

  • Note: Individual customer accounts in the group are not displayed in this version.

4. Case Log Creation

• Only one case log is created for each group chat regardless of activity volume, ensuring efficient tracking and organization.

5. Analytics Dashboard Integration

• Group activities (messages, interactions) are consolidated and reflected in the Analytics Dashboard under a single case log for the connected channel.

6. Contact Creation for New Telegram Accounts

• When a new customer sends a message in the group:

• A contact is automatically created if their Telegram account does not exist in the system.

• New contact details include:

• Telegram Username.

• Creation Date.

• Profile Pic: Displayed if set to public.

7. Contact Merging for Existing Telegram Accounts

• For existing Telegram accounts, the system merges the contact profile to avoid duplication.

8. Enhanced Message Handling

• Agents can handle inbound and outbound messages directly from the K-LINK dashboard. Supported file types include:

  • Inbound: Text, images, video, emoji, stickers, GIFs, audio (mic recordings), and files.

  • Outbound: Text, images, video, emoji, and files.

9. Redesigned Inbox UI

• A clean and intuitive interface for managing group chats:

  • Case ID: Displayed for each chat.

  • Activity Logs: Group creation date and label displayed.

  • "Assign to me" Button: Enables agents to manage group chats actively.

Benefits:

• Centralized management of group chats.

• Automatic contact creation and duplication prevention.

• Seamless activity tracking and analytics.

• Enhanced agent efficiency in managing group communications.

For questions or further assistance, please reach out to our support team.