# Create a Ticket

### Step 1 - Go to Contact Profile

Go to customer profile that you want to create. Click <mark style="color:purple;">**+ New Ticket**</mark>

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2FSrt75wOJEdhrwsgIH95L%2FScreen%20Shot%202023-12-21%20at%203.04.26%20PM.png?alt=media&#x26;token=e61a8b71-a027-494c-ae1d-2e5833c8a613" alt=""><figcaption></figcaption></figure>

### Step 2 - Enter Ticket Details & Information

Enter ticket information as per below. You can customize your own ticket form in the settings.

Follow this tutorial to customize ticket fields

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2F90IJPA5SG21NKaTK7NBC%2FScreen%20Shot%202023-12-21%20at%203.06.30%20PM.png?alt=media&#x26;token=9a1a97ac-7965-4df8-a979-2a1f15fd8f4b" alt=""><figcaption></figcaption></figure>

### Step 3 - Collaborate Tickets with Team Members

You can mention / comment to your team members on the tickets within your organization.&#x20;

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2FBYDMLV2pNGL1W1UXnByR%2FScreen%20Shot%202023-12-21%20at%203.10.39%20PM.png?alt=media&#x26;token=1dbb1512-81a1-4412-82ca-abbc2d25c555" alt=""><figcaption></figcaption></figure>

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2FwoDx4WiWcXgrWIt7pEDy%2FScreen%20Shot%202023-12-21%20at%203.11.04%20PM.png?alt=media&#x26;token=6a64a57a-114e-4cf8-bf1c-8abd03b53226" alt="" width="349"><figcaption><p>You can use @mention your team in the comments </p></figcaption></figure>

### Step 4 - Resolved

After ticket is resolved, you can click **"Resolved"** button

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2FjDE70xusLYR7wOZvUITD%2FScreen%20Shot%202023-12-21%20at%203.13.22%20PM.png?alt=media&#x26;token=78b0102e-5fd4-488e-8cbc-225b9586437a" alt="" width="210"><figcaption></figcaption></figure>

### Done

For more about tickets reporting, visit the following tutorials