# Create a Ticket

### Step 1 - Go to Contact Profile

Go to customer profile that you want to create. Click <mark style="color:purple;">**+ New Ticket**</mark>

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2FSrt75wOJEdhrwsgIH95L%2FScreen%20Shot%202023-12-21%20at%203.04.26%20PM.png?alt=media&#x26;token=e61a8b71-a027-494c-ae1d-2e5833c8a613" alt=""><figcaption></figcaption></figure>

### Step 2 - Enter Ticket Details & Information

Enter ticket information as per below. You can customize your own ticket form in the settings.

Follow this tutorial to customize ticket fields

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2F90IJPA5SG21NKaTK7NBC%2FScreen%20Shot%202023-12-21%20at%203.06.30%20PM.png?alt=media&#x26;token=9a1a97ac-7965-4df8-a979-2a1f15fd8f4b" alt=""><figcaption></figcaption></figure>

### Step 3 - Collaborate Tickets with Team Members

You can mention / comment to your team members on the tickets within your organization.&#x20;

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2FBYDMLV2pNGL1W1UXnByR%2FScreen%20Shot%202023-12-21%20at%203.10.39%20PM.png?alt=media&#x26;token=1dbb1512-81a1-4412-82ca-abbc2d25c555" alt=""><figcaption></figcaption></figure>

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2FwoDx4WiWcXgrWIt7pEDy%2FScreen%20Shot%202023-12-21%20at%203.11.04%20PM.png?alt=media&#x26;token=6a64a57a-114e-4cf8-bf1c-8abd03b53226" alt="" width="349"><figcaption><p>You can use @mention your team in the comments </p></figcaption></figure>

### Step 4 - Resolved

After ticket is resolved, you can click **"Resolved"** button

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2FjDE70xusLYR7wOZvUITD%2FScreen%20Shot%202023-12-21%20at%203.13.22%20PM.png?alt=media&#x26;token=78b0102e-5fd4-488e-8cbc-225b9586437a" alt="" width="210"><figcaption></figcaption></figure>

### Done

For more about tickets reporting, visit the following tutorials


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.klink.cloud/how-to-use/tickets/create-a-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.