> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/how-to-use/tickets/create-a-ticket.md).

# Create a Ticket

### Step 1 - Go to Contact Profile

Go to customer profile that you want to create. Click <mark style="color:purple;">**+ New Ticket**</mark>

<figure><img src="/files/xSgtJe4UGnaK8E8aH43j" alt=""><figcaption></figcaption></figure>

### Step 2 - Enter Ticket Details & Information

Enter ticket information as per below. You can customize your own ticket form in the settings.

Follow this tutorial to customize ticket fields

<figure><img src="/files/cy9JpIde7SQnkCyDgWiH" alt=""><figcaption></figcaption></figure>

### Step 3 - Collaborate Tickets with Team Members

You can mention / comment to your team members on the tickets within your organization.&#x20;

<figure><img src="/files/Yxhy085NMK1aVij8nQL3" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/BTv7eZKvVJhco7ljXKDY" alt="" width="349"><figcaption><p>You can use @mention your team in the comments </p></figcaption></figure>

### Step 4 - Resolved

After ticket is resolved, you can click **"Resolved"** button

<figure><img src="/files/n7NV8Mk7Mk4BWPEmtrlz" alt="" width="210"><figcaption></figcaption></figure>

### Done

For more about tickets reporting, visit the following tutorials