Create a Ticket

This tutorial will show how to manage tickets from start to finish

Step 1 - Go to Contact Profile

Go to customer profile that you want to create. Click + New Ticket

Step 2 - Enter Ticket Details & Information

Enter ticket information as per below. You can customize your own ticket form in the settings.

Follow this tutorial to customize ticket fields

Step 3 - Collaborate Tickets with Team Members

You can mention / comment to your team members on the tickets within your organization.

You can use @mention your team in the comments

Step 4 - Resolved

After ticket is resolved, you can click "Resolved" button

Done

For more about tickets reporting, visit the following tutorials