📊Reporting

Call Reports Overview

klink.cloud platform provides intuitive visual call reports, which allow you to check call statistics of different objects, such as agents, trunks, queues, ring groups, etc. This topic describes category of call reports, and methods of getting an instant call report.

Category of Call Reports

Call Reports are categorized as Basic Reports and Advanced Reports. Which reports are accessible depends on the plan that your PBX supports.

Category	Reports
Basic Reports	Agent Call Statistics Agent Call Activity Trunk Activity
Advanced Reports	Queue AVG Waiting & Talking Time Queue Performance Agent Missed Call Activity Agent Call Summary Satisfaction Survey Agent Status Report CX Interaction Log