> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/agent-missed-call-activity.md).
# Agent Missed Call Activity
{% hint style="info" %}
'Agent Missed Call Activity' report provides the missed call information for each agent. The report helps you assess an agent’s efficiency. This topic describes the report details, and shows you a report example.
{% endhint %}
### Report details
| Parameter | Description |
| ------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Time | The date and time that an agent missed a call. |
| Waiting Time | The amount of time that the caller waited for the assigned agent to answer the call. |
| Call From | The caller's caller ID. |
| Polling Attempts | The number of polling attempts to call an agent. |
| Agent Missed Reason |
The reason why the call was not answered.
Abandoned: The caller hung up the call.
Missed: The call was not answered in the key destination, or was routed to the failover destination.
|
| Queue Status | The final status of missed calls, indicating whether the missed calls were answered by other agents. |
### Report example
The following report shows the missed call activities of all agents in Queue