# Agent Missed Call Activity

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'Agent Missed Call Activity' report provides the missed call information for each agent. The report helps you assess an agent’s efficiency. This topic describes the report details, and shows you a report example.
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### Report details

| Parameter           | Description                                                                                                                                                                                                            |
| ------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Time                | The date and time that an agent missed a call.                                                                                                                                                                         |
| Waiting Time        | The amount of time that the caller waited for the assigned agent to answer the call.                                                                                                                                   |
| Call From           | The caller's caller ID.                                                                                                                                                                                                |
| Polling Attempts    | The number of polling attempts to call an agent.                                                                                                                                                                       |
| Agent Missed Reason | <p>The reason why the call was not answered.</p><ul><li>Abandoned: The caller hung up the call.</li><li>Missed: The call was not answered in the key destination, or was routed to the failover destination.</li></ul> |
| Queue Status        | The final status of missed calls, indicating whether the missed calls were answered by other agents.                                                                                                                   |

### Report example

The following report shows the missed call activities of all agents in Queue

<figure><img src="/files/RppsHI3LQwE59gkG3JCi" alt=""><figcaption></figcaption></figure>


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