klink.cloud - Product User Manual
  • Overview
    • 👋Welcome to klink.cloud
  • Getting Started
    • 🟦Setup Channels
      • Facebook Messenger
        • Connect to Facebook Messenger
        • Primary Routing Setup (Facebook & Instagram)
      • Facebook Feed
        • Connect to Facebook Feed
        • Primary Routing Setup (Facebook & Instagram)
      • LINE OA
        • Get Channel Secret and Channel Access Token
        • Connect to LINE OA
      • Instagram
      • Viber for Business
      • Google Workspace Email Setup
      • How to Setup Telegram Bot Channel
      • How to setup Telegram Business Account
      • How to set up WhatsApp Business Channel (Meta)
        • 📘 Troubleshooting: WhatsApp Business Account Stuck in "Waiting for Approval"
      • How to set up WhatsApp Mobile Channel
  • How to use
    • 📞Call
      • Inbound Call Handling
        • Inbound Call Queue Groups
      • Outbound Call Handling
    • 💬Chat
      • Inbound Chat Handling
      • Outbound Chat Handling
      • Facebook Feed Handling
    • 🔖Tickets
      • Create a Ticket
      • Assign / Transfer Ticket
    • 📇Contact
      • How to Import Leads / Contacts
      • Contact Custom Fields
      • Individual Contacts
      • Company Contacts
      • Import / Export CSV
  • Advanced Setup
    • Setup Workflow Automation
    • Setup Queue Group
    • 🕖Setup SLA Targets
    • Setup Queue, Workflow, and SLA
  • Kai AI Agent
    • 📘 How to setup AI Agent (Step by Step Guide)
  • Dashboard & Reports
    • 📊Reporting
      • CDR
      • Recording
      • Call Reports
        • Agent Call Statistics
        • Agent Call Activity
        • Trunk Activity
        • Queue AVG Waiting & Talking Time
        • Queue Performance
        • Agent Missed Call Activity
        • Agent Call Summary
        • Satisfaction Survey
      • Agent Status Report
      • CX Log
    • 📉Analytics Dashboard
      • 📶Call Dashboard
      • 📈Chat Dashboard
      • 💎Ticket Dashboard
  • Integrations
    • 🛒Ecommerce Marketplace
      • Shopee Integrations
      • Lazada Integrations
    • 🔈CRM Integrations
      • Salesforce CRM Integration
      • How to create Viber Messaging API Application
      • How to send transactional Viber Business Message
    • Infrastructure Requirements for Private Cloud Deployment
  • Messaging API
    • Line Messaging API
  • Features Roadmap & FAQ
    • ⏱️Features Road Map
    • 📢Release Notes
      • Chat Room Folder Enhancements
      • Enable/Disable Auto-Assign Toggle in Queue Settings
      • Agent Takeover Bot Chat Room
      • Workflow Automation - New Action "Send Message"
      • Enhancement of Hold Function
      • Workflow Automation Rule
      • Non-Voice Analytics Dashboard
      • WhatsApp Mobile Integration
      • Telegram Group Chat Integration for Inbox Module
      • Business Portfolio Integration - Facebook Feed
      • Call Recording Pause and Resume Feature
      • Advanced Hold Functionality for Efficient Conversation Management
      • Viber 24-Hour Response Timer
      • Enhanced Queue Settings and Workflow Automation Controls
      • Telegram Business Integration
      • Multi-Tab Call Support
      • Business Portfolio- (Meta) Messenger Integration
      • Mail Integration Enhancement and Telegram Integration
      • Facebook Feed Enhancement
      • Outlook Email Integration Enhancement (Beta)
      • Queue Setting (Beta)
      • Permission Enhancements and Multiple Assigns
      • CX Logs Enhancement
      • SMS In-bound Beta Version, SMS Integration Setting
      • Facebook Feed Integration (Beta)
      • SLA Setting and Business Hour Functionalities
      • Wrap Up Form Features and Enhancements
      • New Features & Enhancements
      • New Features and Improvement
      • New Features and Major Bug Fixes
    • FAQ
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  1. Integrations
  2. Ecommerce Marketplace

Lazada Integrations

Connect Lazada Store Chat Inbox and streamline customer communications

Last updated 1 month ago

To connect with Lazada store, you will need following information

  • Lazada Open Platform

  • Lazada Merchant Admin Account

After connecting Lazada Channel, it will be look like this

Shopee Integration is only available to Enterprise Package. For more information about Shopee Integration, contact support@klink.cloud

Lazada Integration is only available to Enterprise Package. For more information about Lazada Integration, contact support@klink.cloud

Supported Countries

  • Singapore

  • Thailand

  • Malaysia

  • Vietnam

  • Indonesia

  • Philippines

How to Apply Lazada Open Platform Access

  1. Go to https://open.lazada.com/ and create account. You will need to upload all your company information , documents during the sign up process.

  2. After approved by Lazada, login to your Open Platform Account, go to Development > App Management > Create App

  1. Choose In-House IM Chat and click Apply

  1. After applied, there will be pending status. You will need to wait for a few days to get approval from Lazada Team. If you are official store owner / merchant in Lazada Platform, please contact to your Key Account Manager to get faster approval process.

  1. After approved, please contact our K-LINK Team for next steps of integration process. We will provide API Key, Callback URL and other required information to setup your Lazada Messaging Channel inside klink.cloud Inbox.

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