# New Features and Major Bug Fixes

#### 🚀 March 2024 Release Notes<br>

**New Features**

1. **Search by Contact or Message Keyword**:
   * Easily search contacts and messages using keywords.
   * Enhance your search capabilities for quicker access to information.
2. **Advanced Filtering Inbox**:
   * Filter your searches by date, contact name, or agent.
   * Streamline your workflow with more precise filtering options.
3. **Multi-Select Social Channels**:
   * Quickly multi-select social channels in our unified inbox.
   * Manage multiple conversations across different platforms efficiently.
4. **CX Logs Enhancements**:
   * Added metrics like Handle Time, First Response Time, and Resolution Time to CX Logs.
   * Gain deeper insights into your customer interactions.
5. **Ticket Notifications**:
   * Receive notifications for new and updated tickets.
   * Stay informed and responsive to customer inquiries.
6. **Real-Time Ticket Comments**:
   * Comments on tickets will now update in real-time.
   * Collaborate more effectively with your team.
7. **Advanced Filter in All Data Tables**:
   * Added advanced filter options in all CX Logs and Data Tables.
   * Customize your data views to suit your needs.

**Major Bug Fixes**

1. **Telephony Module Fixes**:
   * Resolved major bugs affecting the Telephony Module.
   * Improved stability and performance for better call handling.
2. **Social Messaging Channels Fixes**:
   * Fixed issues with Facebook Messenger, LINE OA, Viber, and Instagram integrations.
   * Ensured seamless communication across all social messaging platforms.

**Important Note**

* To get the best experience with these updates, please clear your browser cache. If you're using Google Chrome, you can do this by going to **Settings > Privacy & Security > Clear Browsing Data / Cache**.

If you have any feedback or need help, please contact us. We're here to support you.

Thank you for using K-LINK! 🚀

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