Agent Call Activity

'Agent Call Activity' report is a summary report displayed in line graph, which makes it possible for you to query statistics of calls that have been made or received by a specific agent or agents within a specific group/organization. The report allows you to track changes of call activity over a specific period of time, or compare changes over the same period of time.

Report details

The following table lists the related parameters for Extension Call Activity report.

Report example

The following report shows hourly call statistics of all the agents.

You can filter by Hourly , Daily, Monthly, Assigned Agents , Inbound or Outbound

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