# Agent Call Activity

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'Agent Call Activity' report is a summary report displayed in line graph, which makes it possible for you to query statistics of calls that have been made or received by a specific agent or agents within a specific group/organization. The report allows you to track changes of call activity over a specific period of time, or compare changes over the same period of time.
{% endhint %}

### Report details

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The following table lists the related parameters for Extension Call Activity report.

| Parameter           | Description                                                                                                       |
| ------------------- | ----------------------------------------------------------------------------------------------------------------- |
| Answered            | The total number of calls that the agents answered.                                                               |
| No Answered         | The total number of calls that were routed to the designated destination when the agents didn't answer the calls. |
| Busy                | The total number of calls that were routed to the designated destination when the agents were busy.               |
| Failed              | The total number of calls that were failed to be made by the agents.                                              |
| Voicemail           | The total number of voicemails that the agents received.                                                          |
| Total Ring Duration | The time between the call started and the call answered.                                                          |
| Total Talk Duration | The time between the call answered and the call ended.                                                            |

### Report example

The following report shows hourly call statistics of all the agents. 

You can filter by Hourly , Daily, Monthly, Assigned Agents , Inbound or Outbound<br>

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/agent-call-activity.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.