# Agent Call Activity

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'Agent Call Activity' report is a summary report displayed in line graph, which makes it possible for you to query statistics of calls that have been made or received by a specific agent or agents within a specific group/organization. The report allows you to track changes of call activity over a specific period of time, or compare changes over the same period of time.
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### Report details

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The following table lists the related parameters for Extension Call Activity report.

| Parameter           | Description                                                                                                       |
| ------------------- | ----------------------------------------------------------------------------------------------------------------- |
| Answered            | The total number of calls that the agents answered.                                                               |
| No Answered         | The total number of calls that were routed to the designated destination when the agents didn't answer the calls. |
| Busy                | The total number of calls that were routed to the designated destination when the agents were busy.               |
| Failed              | The total number of calls that were failed to be made by the agents.                                              |
| Voicemail           | The total number of voicemails that the agents received.                                                          |
| Total Ring Duration | The time between the call started and the call answered.                                                          |
| Total Talk Duration | The time between the call answered and the call ended.                                                            |

### Report example

The following report shows hourly call statistics of all the agents. 

You can filter by Hourly , Daily, Monthly, Assigned Agents , Inbound or Outbound<br>

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