> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/agent-call-activity.md).
# Agent Call Activity
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'Agent Call Activity' report is a summary report displayed in line graph, which makes it possible for you to query statistics of calls that have been made or received by a specific agent or agents within a specific group/organization. The report allows you to track changes of call activity over a specific period of time, or compare changes over the same period of time.
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### Report details
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The following table lists the related parameters for Extension Call Activity report.
| Parameter | Description |
| ------------------- | ----------------------------------------------------------------------------------------------------------------- |
| Answered | The total number of calls that the agents answered. |
| No Answered | The total number of calls that were routed to the designated destination when the agents didn't answer the calls. |
| Busy | The total number of calls that were routed to the designated destination when the agents were busy. |
| Failed | The total number of calls that were failed to be made by the agents. |
| Voicemail | The total number of voicemails that the agents received. |
| Total Ring Duration | The time between the call started and the call answered. |
| Total Talk Duration | The time between the call answered and the call ended. |
### Report example
The following report shows hourly call statistics of all the agents.
You can filter by Hourly , Daily, Monthly, Assigned Agents , Inbound or Outbound