# Inbound Chat Handling

{% hint style="info" %}
This tutorial will guide you how to handle Inbound Chat from Start to Finish
{% endhint %}

### Step 1 - Inbound Chat Receive

All new inbound chats will be received in **"Unassigned**" Tab as below. 

<figure><img src="/files/bir98B73VnrBQP84f5Mg" alt=""><figcaption></figcaption></figure>

### Step 2 - Assign to me

Click Assign to me to handle the Inbound Chat and reply to the customer.

<figure><img src="/files/Z85a1rbCTkA64kMXEQjS" alt=""><figcaption></figcaption></figure>

### Step 3 - Write Chat Notes & Tags

To enhance the efficiency of customer query collection, our Klink.cloud platform allows users to take detailed notes and apply relevant tags. This valuable information can be later accessed by supervisors and team members to facilitate personalized customer experiences during future interactions. By leveraging these recorded insights, your team can deliver tailored and insightful responses, ultimately elevating the overall quality of customer service.

<figure><img src="/files/kuavlxThCJhezsUZpAcs" alt=""><figcaption></figcaption></figure>

### Step 4 - Case Tracking Setup (Post-Chat Wrap-Up Data Entry Form)&#x20;

After agent successfully completes the conversation, the Agent can fill Wrap-up form and call outcomes such as Resolved, Follow-up, Transfer, Escalated, or any data.

<figure><img src="/files/BfHlxFr944CQVbMEE2Tw" alt=""><figcaption></figcaption></figure>

### Done

Interaction between Customer & Agent is automatically recorded with a Case ID. You can view all history in CX Log Table

<figure><img src="/files/Q0Rma6QFer09hnXHkpG1" alt=""><figcaption></figcaption></figure>

For More Information related to Calls, you can view following reports

* [CX Interaction Log Table](/dashboard-and-reports/reporting/cx-log.md)

If you need more info, reach out to <support@klink.cloud>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.klink.cloud/how-to-use/chat/inbound-chat-handling.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.