Inbound Chat Handling
This tutorial will guide you how to handle Inbound Chat from Start to Finish
Step 1 - Inbound Chat Receive
All new inbound chats will be received in "Unassigned" Tab as below.
Step 2 - Assign to me
Click Assign to me to handle the Inbound Chat and reply to the customer.
Step 3 - Write Chat Notes & Tags
To enhance the efficiency of customer query collection, our Klink.cloud platform allows users to take detailed notes and apply relevant tags. This valuable information can be later accessed by supervisors and team members to facilitate personalized customer experiences during future interactions. By leveraging these recorded insights, your team can deliver tailored and insightful responses, ultimately elevating the overall quality of customer service.
Step 4 - Resolved
After agent successfully completes the conversation, the agent needs to click "Resolved" or another status according to the message room type.
Done
Interaction between Customer & Agent is automatically recorded with a Case ID. You can view all history in CX Log Table
For More Information related to Calls, you can view following reports
Last updated
