klink.cloud - Product User Manual
  • Overview
    • 👋Welcome to klink.cloud
  • Getting Started
    • 🟦Setup Channels
      • Facebook Messenger
        • Connect to Facebook Messenger
        • Primary Routing Setup (Facebook & Instagram)
      • Facebook Feed
        • Connect to Facebook Feed
        • Primary Routing Setup (Facebook & Instagram)
      • LINE OA
        • Get Channel Secret and Channel Access Token
        • Connect to LINE OA
      • Instagram
      • Viber for Business
      • Google Workspace Email Setup
      • How to Setup Telegram Bot Channel
      • How to setup Telegram Business Account
      • How to set up WhatsApp Business Channel (Meta)
        • 📘 Troubleshooting: WhatsApp Business Account Stuck in "Waiting for Approval"
      • How to set up WhatsApp Mobile Channel
  • How to use
    • 📞Call
      • Inbound Call Handling
        • Inbound Call Queue Groups
      • Outbound Call Handling
    • 💬Chat
      • Inbound Chat Handling
      • Outbound Chat Handling
      • Facebook Feed Handling
    • 🔖Tickets
      • Create a Ticket
      • Assign / Transfer Ticket
    • 📇Contact
      • How to Import Leads / Contacts
      • Contact Custom Fields
      • Individual Contacts
      • Company Contacts
      • Import / Export CSV
  • Advanced Setup
    • Setup Workflow Automation
    • Setup Queue Group
    • 🕖Setup SLA Targets
    • Setup Queue, Workflow, and SLA
  • Kai AI Agent
    • 📘 How to setup AI Agent (Step by Step Guide)
  • Dashboard & Reports
    • 📊Reporting
      • CDR
      • Recording
      • Call Reports
        • Agent Call Statistics
        • Agent Call Activity
        • Trunk Activity
        • Queue AVG Waiting & Talking Time
        • Queue Performance
        • Agent Missed Call Activity
        • Agent Call Summary
        • Satisfaction Survey
      • Agent Status Report
      • CX Log
    • 📉Analytics Dashboard
      • 📶Call Dashboard
      • 📈Chat Dashboard
      • 💎Ticket Dashboard
  • Integrations
    • 🛒Ecommerce Marketplace
      • Shopee Integrations
      • Lazada Integrations
    • 🔈CRM Integrations
      • Salesforce CRM Integration
      • How to create Viber Messaging API Application
      • How to send transactional Viber Business Message
    • Infrastructure Requirements for Private Cloud Deployment
  • Messaging API
    • Line Messaging API
  • Features Roadmap & FAQ
    • ⏱️Features Road Map
    • 📢Release Notes
      • Chat Room Folder Enhancements
      • Enable/Disable Auto-Assign Toggle in Queue Settings
      • Agent Takeover Bot Chat Room
      • Workflow Automation - New Action "Send Message"
      • Enhancement of Hold Function
      • Workflow Automation Rule
      • Non-Voice Analytics Dashboard
      • WhatsApp Mobile Integration
      • Telegram Group Chat Integration for Inbox Module
      • Business Portfolio Integration - Facebook Feed
      • Call Recording Pause and Resume Feature
      • Advanced Hold Functionality for Efficient Conversation Management
      • Viber 24-Hour Response Timer
      • Enhanced Queue Settings and Workflow Automation Controls
      • Telegram Business Integration
      • Multi-Tab Call Support
      • Business Portfolio- (Meta) Messenger Integration
      • Mail Integration Enhancement and Telegram Integration
      • Facebook Feed Enhancement
      • Outlook Email Integration Enhancement (Beta)
      • Queue Setting (Beta)
      • Permission Enhancements and Multiple Assigns
      • CX Logs Enhancement
      • SMS In-bound Beta Version, SMS Integration Setting
      • Facebook Feed Integration (Beta)
      • SLA Setting and Business Hour Functionalities
      • Wrap Up Form Features and Enhancements
      • New Features & Enhancements
      • New Features and Improvement
      • New Features and Major Bug Fixes
    • FAQ
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  1. Getting Started
  2. Setup Channels
  3. How to set up WhatsApp Business Channel (Meta)

📘 Troubleshooting: WhatsApp Business Account Stuck in "Waiting for Approval"

Last updated 2 days ago

If your WhatsApp Business Account is stuck in the "Waiting for Approval" state for several hours after connecting with your official WhatsApp number, you may need to manually disable Two-Step Verification from Meta Business settings.

Follow the steps below to resolve this issue:


✅ Step-by-Step Instructions

Step 1: Log in to Meta Business Settings

  1. Go to https://business.facebook.com.

  2. Navigate to your Business Settings.

Step 2: Access WhatsApp Business Account

  1. In the left menu, click Accounts → WhatsApp Accounts.

  2. Select the WhatsApp Business Account that you connected.

Step 3: Open WhatsApp Manager

  1. Click on the selected WhatsApp Business Account.

  2. Then click WhatsApp Manager.

Step 4: Disable Two-Step Verification

  1. Inside WhatsApp Manager, go to Settings.

  2. Find and click on Two-Step Verification.

  3. Click Disable Two-Step Verification.

  4. You may receive a confirmation email from Meta – follow the link in the email to complete the process.

Step 5: Refresh and Wait

  1. After disabling Two-Step Verification, refresh the WhatsApp Manager page.

  2. The "Two-Step Verification" status should now show as disabled.

  3. Wait a few minutes — your WhatsApp channel should now connect automatically with the platform (e.g., klink.cloud).


🧠 Important Notes

  • This is only necessary if your account remains in "Waiting for Approval" for more than a few minutes.

  • Two-Step Verification may block the system from completing the integration process.

  • Always ensure you have access to the email associated with the WhatsApp Business account to complete this process smoothly.


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