# 📞 Bring Your Own Carrier (BYOC)

#### Overview

klink.cloud supports **Bring Your Own Carrier (BYOC)**, allowing customers to connect their **existing phone numbers** (e.g., 4-digit extensions or long-form landline numbers) directly to our platform via **SIP Trunking (IP-based telephony connection)**.

This enables you to keep your current telecom provider while enjoying all the advanced features of klink.cloud—such as omnichannel routing, AI automation, call recording, analytics, and more.

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#### 🔌 How It Works

1. **You keep your existing phone number** and telecom provider.
2. **Your telco provider sets up a SIP Trunk connection** to klink.cloud (we’ll provide the SIP trunk IP and configuration).
3. **Your calls (inbound/outbound)** flow through klink.cloud, where you can:
   * Route calls to agents or IVR
   * Record calls
   * Monitor live activity
   * Apply business rules, AI, and analytics

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#### 💼 Who Is It For?

* Businesses that already have a telecom contract or short number (e.g., *1579*)
* Companies that want to keep their number while upgrading to a modern contact center
* Enterprise customers who prefer full control over their telecom setup

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#### 💰 Pricing Model

BYOC is charged **based on concurrent calls**, which means the number of calls you want to handle at the same time.

| Plan     | Concurrent Calls          | Pricing                       |
| -------- | ------------------------- | ----------------------------- |
| BYOC 10  | Up to 10 concurrent calls | $50/month                     |
| BYOC 20  | Up to 20 concurrent calls | $100/month                    |
| BYOC 50+ | Custom plans              | Contact us for custom pricing |

You can increase or decrease your concurrent call limit based on your needs.

> **Note:** This pricing is separate from your existing telecom carrier fees. Your telco will continue to bill you for call traffic or number usage.

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#### 📋 Requirements

To activate BYOC, please provide:

* Your SIP Trunk details (IP, username/password if needed)
* SIP signaling and RTP port ranges
* Preferred number routing setup (IVR, agent queue, etc.)

Our team will assist in testing and onboarding your number into the klink.cloud platform.

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#### ✅ Benefits

* Keep your **existing phone numbers and provider**
* Gain access to **modern CX tools, AI workflows, and analytics**
* Avoid vendor lock-in while still upgrading your call center stack
* Integrate calls with **chat, social, email, and other channels** in one platform

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#### 📞 Need Help Setting Up?

Contact our support team at <support@klink.cloud> or speak with your account manager to get your BYOC SIP Trunk configured.

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