📞 Bring Your Own Carrier (BYOC)

Overview

klink.cloud supports Bring Your Own Carrier (BYOC), allowing customers to connect their existing phone numbers (e.g., 4-digit extensions or long-form landline numbers) directly to our platform via SIP Trunking (IP-based telephony connection).

This enables you to keep your current telecom provider while enjoying all the advanced features of klink.cloud—such as omnichannel routing, AI automation, call recording, analytics, and more.

🔌 How It Works

  1. You keep your existing phone number and telecom provider.

  2. Your telco provider sets up a SIP Trunk connection to klink.cloud (we’ll provide the SIP trunk IP and configuration).

  3. Your calls (inbound/outbound) flow through klink.cloud, where you can:

    • Route calls to agents or IVR

    • Record calls

    • Monitor live activity

    • Apply business rules, AI, and analytics

💼 Who Is It For?

  • Businesses that already have a telecom contract or short number (e.g., 1579)

  • Companies that want to keep their number while upgrading to a modern contact center

  • Enterprise customers who prefer full control over their telecom setup

💰 Pricing Model

BYOC is charged based on concurrent calls, which means the number of calls you want to handle at the same time.

Plan
Concurrent Calls
Pricing

BYOC 10

Up to 10 concurrent calls

$50/month

BYOC 20

Up to 20 concurrent calls

$100/month

BYOC 50+

Custom plans

Contact us for custom pricing

You can increase or decrease your concurrent call limit based on your needs.

Note: This pricing is separate from your existing telecom carrier fees. Your telco will continue to bill you for call traffic or number usage.

📋 Requirements

To activate BYOC, please provide:

  • Your SIP Trunk details (IP, username/password if needed)

  • SIP signaling and RTP port ranges

  • Preferred number routing setup (IVR, agent queue, etc.)

Our team will assist in testing and onboarding your number into the klink.cloud platform.

✅ Benefits

  • Keep your existing phone numbers and provider

  • Gain access to modern CX tools, AI workflows, and analytics

  • Avoid vendor lock-in while still upgrading your call center stack

  • Integrate calls with chat, social, email, and other channels in one platform

📞 Need Help Setting Up?

Contact our support team at [email protected] or speak with your account manager to get your BYOC SIP Trunk configured.

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