Backup & Disaster Recovery (DR) Policy
At K-LINK, we prioritize data security, reliability, and business continuity for all our customers. Our backup and disaster recovery (DR) strategy is designed to minimize risk, ensure rapid recovery, and provide transparent protection levels depending on your subscription plan.
1. Backup Frequency by Plan
Starter Plan
Backups are performed monthly.
Designed for small teams with minimal data sensitivity.
Growth Plan
Backups are performed weekly.
Suitable for scaling teams that require stronger data assurance.
Enterprise Plan
Backups are performed daily by default.
Option to enable hourly backups (available as an add-on at extra cost).
Ideal for mission-critical workloads requiring the highest resilience.
2. Multi-Cloud Infrastructure
We operate on a multi-cloud architecture to ensure resilience and flexibility:
AWS & GCP for APAC and global customers
OVH Cloud for EU customers
Regional Hosting Strategy:
APAC Customers → Primary region: Singapore
Non-APAC Customers → Primary region: United States
EU Customers → Primary region: Europe (OVH Cloud)
3. Disaster Recovery (DR) Design
Off-Site Backups
All backups are replicated to the Canada region for off-site disaster recovery.
Recovery Objectives
Recovery Point Objective (RPO): Based on plan (monthly, weekly, daily, or hourly add-on).
Recovery Time Objective (RTO): Typically 2–4 hours for core services.
Failover Process
In case of a regional outage, systems can be restored in the Canada DR region using replicated snapshots.
4. Additional Notes
Enterprise Add-On: Hourly backup option available only for Enterprise Plan customers (extra cost).
Encryption: All backups are encrypted at rest (AES-256) and in transit (TLS 1.2+).
Testing: Backup restoration is tested quarterly to validate recovery speed and integrity.
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