Backup & Disaster Recovery (DR) Policy

At K-LINK, we prioritize data security, reliability, and business continuity for all our customers. Our backup and disaster recovery (DR) strategy is designed to minimize risk, ensure rapid recovery, and provide transparent protection levels depending on your subscription plan.

1. Backup Frequency by Plan

  • Starter Plan

    • Backups are performed monthly.

    • Designed for small teams with minimal data sensitivity.

  • Growth Plan

    • Backups are performed weekly.

    • Suitable for scaling teams that require stronger data assurance.

  • Enterprise Plan

    • Backups are performed daily by default.

    • Option to enable hourly backups (available as an add-on at extra cost).

    • Ideal for mission-critical workloads requiring the highest resilience.

2. Multi-Cloud Infrastructure

We operate on a multi-cloud architecture to ensure resilience and flexibility:

  • AWS & GCP for APAC and global customers

  • OVH Cloud for EU customers

Regional Hosting Strategy:

  • APAC Customers → Primary region: Singapore

  • Non-APAC Customers → Primary region: United States

  • EU Customers → Primary region: Europe (OVH Cloud)

3. Disaster Recovery (DR) Design

  • Off-Site Backups

    • All backups are replicated to the Canada region for off-site disaster recovery.

  • Recovery Objectives

    • Recovery Point Objective (RPO): Based on plan (monthly, weekly, daily, or hourly add-on).

    • Recovery Time Objective (RTO): Typically 2–4 hours for core services.

  • Failover Process

    • In case of a regional outage, systems can be restored in the Canada DR region using replicated snapshots.

4. Additional Notes

  • Enterprise Add-On: Hourly backup option available only for Enterprise Plan customers (extra cost).

  • Encryption: All backups are encrypted at rest (AES-256) and in transit (TLS 1.2+).

  • Testing: Backup restoration is tested quarterly to validate recovery speed and integrity.

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