📢Release Notes

We extend our heartfelt gratitude to all our users for their continuous support. Our team is dedicated to improving daily, every week, and every month, striving to build the best version of our product for you. Here are the details of our latest release notes and the feature updates we’ve implemented based on your invaluable feedback:

Release Date	Category	Release Notes Details
25-Jul-2025	🛠️ Enhancement	Sidebar Menu UI/UX Enhancement
31-Jun-2025	🆕 New Features	AI Web Chat, Knowledge Base
31-May-2025	🛠️ Enhancement	Snippet Enhancement
15-April-2025	🆕 New Features	Kai AI Agent - beta launch
31-Mar-2025	🛠️ Enhancement	Cloud Infra Upgrade
15-Feb-2025	🆕 New Features	Enable/Disable Auto-Assign Toggle in Queue Settings
	🆕 New Features	Agent Takeover Bot Chat Room
	🛠️ Enhancement	Chat Room Folder Enhancements
22-Jan-2025	📊 Dashboard	Non-Voice Analytics Dashboard
	⚙️ Automation	Workflow Automation Rule
	🛠️ Enhancement	Enhancement of Hold Function
	⚙️ Automation	Workflow Automation - New Action "Send Message"
7-Jan-2025	🔗 Integration	WhatsApp Mobile Integration
3-Dec-2024	🔗 Integration	Telegram Group Chat Integration for Inbox Module
2-Dec-2024	🔗 Integration	Business Portfolio Integration - Facebook Feed
21-Nov-2024	📞 Telephony	Call Recording Pause and Resume Feature
	💬 Inbox	Advanced Hold Functionality for Efficient Conversation Management
12-Nov-2024	⚙️ Automation	Viber 24-Hour Response Timer
8-Nov-2024	⚙️ Automation	Enhanced Queue Settings and Workflow Automation Controls
18-Oct-2024	🔗 Integration	Telegram Business Integration
14-Oct-2025	📞 Telephony	Multi-Tab Call Support
9-Oct-2024	🔗 Integration	Business Portfolio- (Meta) Messenger Integration
4-Oct-2024	🔗 Integration	Mail Integration Enhancement and Telegram Integration
2-Oct-2024	🛠️ Enhancement	Facebook Feed Enhancement
27-Sept-2024	🛠️ Enhancement	Outlook Email Integration Enhancement (Beta)
13-Sept-2024	🆕 New Features	Queue Setting (Beta)
26-Aug-2024	🆕 New Features	Permission Enhancements and Multiple Assigns
12-Aug-2024	🛠️ Enhancement	CX Logs Enhancement
10-Aug-2024	🆕 New Features	SMS In-bound Beta Version, SMS Integration Setting
26-July-2024	🆕 New Features	Facebook Feed Integration (Beta)
18-July-2024	🆕 New Features	SLA Setting and Business Hour Functionalities
24-Jun-2024	🛠️ Enhancement	Wrap Up Form Features and Enhancements
30-May-2024	🆕 New Features	New Features & Enhancements
30-April-2024	🆕 New Features	New Features and Improvement
31-March-2024	🆕 New Features	New Features and Major Bug Fixes