> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/how-to-use/chat.md).

# Chat

## Overview of Chat Features

Unlock the power of omnichannel communication with Klink.cloud's robust chat feature. Seamlessly connect with your audience on popular platforms including Facebook Messenger, Instagram, LINE OA, WhatsApp, Viber, Telegram, Emails, Web Chat, Lazada, and Shopee. Whether it's social media, messaging apps, or e-commerce channels, Klink.cloud brings them all together, empowering you to engage with your customers effortlessly and efficiently.

**Check below documentations for more details**

{% content-ref url="/pages/LCuZ3GXwqUIjlbVM9haq" %}
[Inbound Chat Handling](/how-to-use/chat/inbound-chat-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/1n9gL3G4NBHk7pnu0WBG" %}
[Outbound Chat Handling](/how-to-use/chat/outbound-chat-handling.md)
{% endcontent-ref %}

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[Broken mention](broken://pages/P3a0f9902pYxpQAvGgzz)
{% endcontent-ref %}