# Chat

## Overview of Chat Features

Unlock the power of omnichannel communication with Klink.cloud's robust chat feature. Seamlessly connect with your audience on popular platforms including Facebook Messenger, Instagram, LINE OA, WhatsApp, Viber, Telegram, Emails, Web Chat, Lazada, and Shopee. Whether it's social media, messaging apps, or e-commerce channels, Klink.cloud brings them all together, empowering you to engage with your customers effortlessly and efficiently.

**Check below documentations for more details**

{% content-ref url="/pages/LCuZ3GXwqUIjlbVM9haq" %}
[Inbound Chat Handling](/how-to-use/chat/inbound-chat-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/1n9gL3G4NBHk7pnu0WBG" %}
[Outbound Chat Handling](/how-to-use/chat/outbound-chat-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/P3a0f9902pYxpQAvGgzz" %}
[Broken mention](broken://pages/P3a0f9902pYxpQAvGgzz)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.klink.cloud/how-to-use/chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.