> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/getting-started/setup-channels/facebook-messenger/primary-routing-setup-facebook-and-instagram.md).

# Primary Routing Setup (Facebook & Instagram)

If you are not receiving full messages from your facebook / instagram, you need to setup as primary handover as in your facebook privacy setting. Please follow below step by step guides

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1. Go to your Facebook Page and click **Settings & Privacy (Switch Profile to your Business Page) > Advanced Messaging**

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2Fd709E9H0w1tzORElF8iW%2FK-Link%20Thailand.png?alt=media&amp;token=49959e94-f184-4efa-a5bd-ec79346e5b69" alt=""><figcaption></figcaption></figure>

2. Type Advanced Messaging in search box

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2Few3yoaAuWJPOiRwGPHkN%2Fimage.png?alt=media&amp;token=4a869426-a6c0-4976-b1bc-2ee2d7158dd5" alt=""><figcaption></figcaption></figure>

3. Go to **Advanced Messaging**

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2F3RIPjqNgiQOQzEzRgxQA%2Fimage.png?alt=media&amp;token=de799167-6215-4b2b-a31a-7edac1f65d5b" alt=""><figcaption></figcaption></figure>

4. Edit Connected Apps (Make sure to choose KLINK Omnichannel)

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2FVLxzIX1CW9DJzSH3hw62%2Fimage.png?alt=media&amp;token=83a3b61c-5323-42a6-8213-8ed575274e2a" alt=""><figcaption></figcaption></figure>

5. Enable All Messenger / Instagram In Permissions and save

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2F1lxZ8Ckam7u73JLrUlAc%2Fimage.png?alt=media&amp;token=03cb72e2-d3ec-41c5-8eba-58324912e62d" alt=""><figcaption></figcaption></figure>

Done. You will sucesfully receive all message from Facebook Messenger & Instagram to your klink.cloud Inbox