> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/getting-started/setup-channels/facebook-messenger/primary-routing-setup-facebook-and-instagram.md).

# Primary Routing Setup (Facebook & Instagram)

If you are not receiving full messages from your facebook / instagram, you need to setup as primary handover as in your facebook privacy setting. Please follow below step by step guides

{% embed url="<https://www.loom.com/share/f5653df0e49e4951977306fe289043ac?sid=f34f228b-0f17-40fb-b060-4a529cf01878>" %}

1. Go to your Facebook Page and click **Settings & Privacy**

<figure><img src="/files/O1bqiWI9OLhCgPkJ4GPO" alt=""><figcaption></figcaption></figure>

2. Go to **New Pages Experiences**

<figure><img src="/files/xUeG5uWpXDO3Ctw1NR4F" alt=""><figcaption></figcaption></figure>

3. Go to **Advanced Messaging**

<figure><img src="/files/TLYYiTwTG1KK7a4arvwO" alt=""><figcaption></figcaption></figure>

4. Go to **App Settings Messenger / Instagram Receiver** and **chose klink.cloud as Primary receiver** for handover protocol&#x20;

<figure><img src="/files/0Pwqnoyv9U7FMHrAmyCq" alt=""><figcaption></figcaption></figure>

Done. You will sucesfully receive all message from Facebook Messenger & Instagram to your klink.cloud Inbox