> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/agent-call-summary.md).

# Agent Call Summary

{% hint style="info" %}
'Agent Call Summary' report provides information about the number of incoming and outgoing calls that were received and placed by each agent. This topic describes the report details, and shows you a report example.
{% endhint %}

### Report details

<table><thead><tr><th width="269">Parameter</th><th>Description</th></tr></thead><tbody><tr><td>Inbound</td><td>The number of incoming calls received by an agent.</td></tr><tr><td>Outbound</td><td>The number of outgoing calls placed by an agent.</td></tr><tr><td>Talk Duration</td><td>The amount of time an agent spent in incoming calls or outgoing calls.</td></tr><tr><td>Total calls</td><td>The total number of incoming calls and outgoing calls handled by an agent.</td></tr><tr><td>Total Talk Duration</td><td>The total amount of time an agent spent in incoming calls and outgoing calls.</td></tr><tr><td>Average Talking Time</td><td>The average amount of time an agent spent in incoming calls and outgoing calls.</td></tr></tbody></table>

### Report example

The following report shows the call summary of all agents in Queue

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2FD5LTrGJspFYFjpzooI3x%2FScreen%20Shot%202023-12-19%20at%2010.45.34%20PM.png?alt=media&amp;token=f12c4026-a641-42e2-8acc-1befac1dc6ee" alt=""><figcaption></figcaption></figure>


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