# Satisfaction Survey

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'Satisfaction Survey' report provides statistics about the key pressed collected from callers for a queue and its agents. This topic describes the report details, and shows you a report example.
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### Report details

| Parameter                             | Description                                                             |
| ------------------------------------- | ----------------------------------------------------------------------- |
| KEY: {key\_pressed}({numeric} Points) | The key pressed by caller and corresponding score for the key.          |
| Total KEY                             | The total number of keys that were collected for the queue or an agent. |
| Total Points                          | The total satisfaction survey scores for the queue or an agent.         |
| Average Points                        | The average satisfaction survey scores for the queue or an agent.       |

{% hint style="info" %}
Note: Average Points ＝ Total Points / Total KEY, where the calculated average points will be truncated to two decimal places without rounding up.
{% endhint %}

### Report example

The following report shows the satisfaction survey of Queue.

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2Fa6HXdPa4iMlfS9yzDKUu%2FScreen%20Shot%202023-12-19%20at%2010.46.59%20PM.png?alt=media&#x26;token=b0c793ad-68d4-479c-a9b8-5341966902a9" alt=""><figcaption></figcaption></figure>


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