Satisfaction Survey

'Satisfaction Survey' report provides statistics about the key pressed collected from callers for a queue and its agents. This topic describes the report details, and shows you a report example.

Report details

Parameter	Description
KEY: {key_pressed}({numeric} Points)	The key pressed by caller and corresponding score for the key.
Total KEY	The total number of keys that were collected for the queue or an agent.
Total Points	The total satisfaction survey scores for the queue or an agent.
Average Points	The average satisfaction survey scores for the queue or an agent.

Note: Average Points ＝ Total Points / Total KEY, where the calculated average points will be truncated to two decimal places without rounding up.

Report example

The following report shows the satisfaction survey of Queue.