# Enable/Disable Auto-Assign Toggle in Queue Settings

Release Notes Feature: Enable/Disable Auto-Assign Toggle in Queue Settings\
Overview\
We are excited to introduce the "Enable/Disable Auto-Assign" toggle in the Queue Settings. This feature allows administrators to control whether chat rooms are automatically assigned to queue agents or require manual assignment.\
\
Key Enhancements:

* A new "Enable/Disable Auto-Assign" toggle has been added to the queue creation and update pages.
* When Auto-Assign is enabled, the "Distribution Strategy" section becomes visible, allowing admins to select a preferred strategy for automatic assignment.
* When Auto-Assign is disabled, the "Distribution Strategy" section is hidden, but the queue remains configurable and savable.
* Queue settings are seamlessly integrated with workflow automation for improved routing capabilities.
* The Inbox module will now display queue chat rooms, allowing agents to manually take assignments when Auto-Assign is disabled.

Feature Details:<br>

1. Navigate to Queue Settings

* Users can now create a new queue or update an existing queue from the settings module.

2. View and Interact with the Auto-Assign Toggle

* The toggle is available by default and set to "Enabled."

3. Behavior When Auto-Assign is Enabled

* The "Distribution Strategy" section appears, allowing selection of assignment strategies.

4. Behavior When Auto-Assign is Disabled

* The "Distribution Strategy" section is hidden, and manual assignment is required.

5. Saving Queue Settings

* Users can save queue settings successfully with confirmation messages:
* "Created the queue"
* "Updated the queue"

6. Queue Setting & Workflow Automation Integration

* If Auto-Assign is disabled, workflow automation must be configured to route chat rooms correctly.

7. Inbox Module & Manual Assignments

* Incoming chat rooms will appear in the Inbox module when routed to a queue.
* The system will not auto-assign chats; assignment must be done manually by queue managers or agents with permissions.

User Roles & Permissions:

* Queue Managers: Can manage and assign chat rooms to queue agents or themselves.
* Queue Agents: Can manually assign chat rooms to themselves.

Impact & Benefits:

* Provides greater flexibility in managing chat assignments.
* Enhances workflow automation and manual assignment options.
* Improves visibility and control over queue-based chat handling.

For further details or assistance, please refer to the updated documentation or contact support.\
Thank you for using our platf


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