# Wrap Up Form Features and Enhancements

#### Release Notes: Wrap Up Form Features

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**New Features and Enhancements**

1. **Wrap Up Timer Configuration**
   * **Super Admin Control**: Super Admins can now configure the wrap-up timer in the general settings. The wrap-up form will display according to the set seconds.
   * **Auto-Save Functionality**: The wrap-up form now auto-saves every 5 seconds, ensuring no data is lost.
2. **Pre-filled Data**
   * **Notes and Tags**: Notes and tags recorded during the call are automatically populated in the wrap-up form when it opens.
3. **Call End Form Replacement**
   * **Wrap Up Form Display**: The old call end form will no longer appear. Instead, the wrap-up form will be displayed, capturing the wrap-up duration.
4. **CX Log Table Integration**
   * **Wrap Up Duration**: The wrap-up duration is now recorded and displayed in the CX log table and the exported Excel file.
   * **Analytic Dashboard**: Call end results and counts are accurately reflected in the analytic dashboard.
5. **Prevent Incoming Calls During Wrap Up**
   * **Call Handling**: New incoming calls are prevented when the agent is editing the wrap-up form, ensuring uninterrupted completion.

**Bug Fixes**

1. **Failed to Upload Wrap Up Form**
   * Addressed issues where the wrap-up form failed to upload due to missing customized fields in the case log.
2. **Tags Selection Issue**
   * Fixed the problem where tags could not be selected in the wrap-up form.
3. **Sync with Telephony Case Log**
   * Ensured that the Telephony Case Log is in sync with the wrap-up form state, retrieving notes and tags accurately.
4. **Wrap Up Duration for Agent Transfers**
   * Corrected the wrap-up duration display for agent-attended transfers in the CX logs and export files.

For more details, please refer to the specific tasks and enhancements:


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