> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/general-docs/release-notes/new-features-and-improvement.md).

# New Features and Improvement

#### 🚀 April 2024 Release Notes

**New Features**<br>

1. **Auto Assign for Round Robin Chat Distribution**:
   * Automatically distribute incoming chats among available agents based on their current workload and availability.
   * Ensure balanced distribution to avoid agent overload.
   * Real-time updates and notifications for agents.
2. **Auto-Close Inactive Customer Conversations**:
   * Automatically close conversations after a specific period of inactivity.
   * Send an automated closure message to customers before closing.
   * Update the conversation's disposition status to "Auto Resolved."
3. **SLA Settings for Customer Support**:
   * Set and manage Service Level Agreements (SLAs) for different types of customer inquiries.
   * Alerts and notifications for agents about approaching SLA deadlines.
   * Comprehensive reporting and analytics for SLA compliance.
4. **After Call/Chat Work (ACW)**:
   * Automatically start a timer for ACW once a call or chat session ends.
   * Provide an interface for entering notes, scheduling follow-up tasks, and updating CRM records.
   * Track and report on ACW duration for efficiency improvements.

<br>

**Improvement**<br>

1. **Enhanced Workflow Automation**:
   * Fix for retrieving missing contact info (name, email, address, phone) after running auto-assigned and auto-closed automation workflows.
2. **Wrap Up Form Enhancements**:
   * Bind notes, tags, and disposition in CX logs.
   * Retrieve note & tags from case log to wrap-up form for better synchronization.
3. **Snippets Module**:
   * Auto-select the first row in Use Snippets.
   * Add keyboard navigation (up/down arrow keys) and enter key event for selecting snippets.