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# Agent Takeover Bot Chat Room

Release Note: Agent Takeover Bot Chat Room\
\
New Features & Enhancements\
1\. Introduction of "Bot Assigned" Folder in the Inbox Module

* A dedicated "Bot assigned" folder is now available under the "Hold" folder in the inbox module.
* This folder provides agents with quick access to bot-assigned chat rooms.

2\. Filter Options for Bot-Assigned Chats

* A new filter option labeled "All bot" has been introduced.
* Agents can now select specific bots from a dropdown to filter bot-assigned chat rooms.

3\. Improved Chat Room Management

* Clicking on a chat room within the "Bot assigned" folder now opens chat details, allowing agents to view the conversation between the bot and the customer.

4\. New Assignment Features

* "Assign to other": Allows agents to assign a bot chat room to another agent by selecting from a list of available agents.
* "Assign to me" Button: Enables agents to take over a bot chat room and manage the conversation themselves.

5\. Automated Logging of Assignments

* When an agent takes over a chat, the system will automatically record an activity log entry:
  * "Self-assigned by \[Agent Name] on 31 January 2025 at 2:09 PM"
  * "Assigned to \[Agent Name] on 31 January 2025 at 2:08 PM"
* Assigned chat rooms are moved from the "Bot assigned" folder to the "All opened" folder upon reassignment.

6\. Bot Handling Cases in Analytics Dashboard

* Bot handling case counts have been added to the Analytics Dashboard.
* This feature displays all bot-handled cases for each chat room, providing better insights into bot performance and usage.

Impact & Benefits

* Streamlined chat room management for agents.
* Improved efficiency in handling bot-assigned conversations.
* Enhanced tracking and logging for accountability.

For any issues or feedback, please contact the support team.