# Telegram Group Chat Integration for Inbox Module

\
Feature Release: **Telegram Group Chat Integration for Inbox Module**\
We are excited to announce the release of the Telegram Group Chat Integration feature in the K-LINK dashboard. This enhancement allows agents to seamlessly manage Telegram group communications, ensuring better organization, streamlined contact management, and comprehensive activity tracking.

\
**Key Features and Functionalities:**\
**1. Group Creation and Bot Integration**

* Admins can integrate Telegram group chats with the K-LINK inbox module by adding a bot with admin permissions to the group.
* Integrated group chats will appear in the inbox module for easy access.

2\. **Activity Logs Display**

* View activity logs when accessing a group chat:
  * Group creation date: `Started on dd Month yyyy at hh:mm AM/PM` (e.g., Started on 3 December 2024 at 8:20 PM).
  * Group creation label: `Telegram group is created: {group_chat_name}` (e.g., Telegram group is created: CS Telegram Group Chat).

**3. Contact Information in Inbox Module**

* Group details are displayed under Contact Information:
  * Contact Name: Group chat name.
  * Created Date: Date and time of group creation.
  * Telegram: Auto-filled with group chat and connected channel names.
  * Note: Individual customer accounts in the group are not displayed in this version.

**4. Case Log Creation**

* Only one case log is created for each group chat regardless of activity volume, ensuring efficient tracking and organization.

5**. Analytics Dashboard Integration**

* Group activities (messages, interactions) are consolidated and reflected in the Analytics Dashboard under a single case log for the connected channel.

**6. Contact Creation for New Telegram Accounts**

* When a new customer sends a message in the group:
* A contact is automatically created if their Telegram account does not exist in the system.
* New contact details include:
* Telegram Username.
* Creation Date.
* Profile Pic: Displayed if set to public.

**7. Contact Merging for Existing Telegram Accounts**

* For existing Telegram accounts, the system merges the contact profile to avoid duplication.

**8. Enhanced Message Handling**

* Agents can handle inbound and outbound messages directly from the K-LINK dashboard. Supported file types include:
  * Inbound: Text, images, video, emoji, stickers, GIFs, audio (mic recordings), and files.
  * Outbound: Text, images, video, emoji, and files.

**9. Redesigned Inbox UI**

* A clean and intuitive interface for managing group chats:
  * Case ID: Displayed for each chat.
  * Activity Logs: Group creation date and label displayed.
  * "Assign to me" Button: Enables agents to manage group chats actively.

**Benefits:**

* Centralized management of group chats.
* Automatic contact creation and duplication prevention.
* Seamless activity tracking and analytics.
* Enhanced agent efficiency in managing group communications.

For questions or further assistance, please reach out to our support team.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.klink.cloud/general-docs/release-notes/telegram-group-chat-integration-for-inbox-module.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.