> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/general-docs/release-notes/telegram-group-chat-integration-for-inbox-module.md).

# Telegram Group Chat Integration for Inbox Module

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Feature Release: **Telegram Group Chat Integration for Inbox Module**\
We are excited to announce the release of the Telegram Group Chat Integration feature in the K-LINK dashboard. This enhancement allows agents to seamlessly manage Telegram group communications, ensuring better organization, streamlined contact management, and comprehensive activity tracking.

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**Key Features and Functionalities:**\
**1. Group Creation and Bot Integration**

* Admins can integrate Telegram group chats with the K-LINK inbox module by adding a bot with admin permissions to the group.
* Integrated group chats will appear in the inbox module for easy access.

2\. **Activity Logs Display**

* View activity logs when accessing a group chat:
  * Group creation date: `Started on dd Month yyyy at hh:mm AM/PM` (e.g., Started on 3 December 2024 at 8:20 PM).
  * Group creation label: `Telegram group is created: {group_chat_name}` (e.g., Telegram group is created: CS Telegram Group Chat).

**3. Contact Information in Inbox Module**

* Group details are displayed under Contact Information:
  * Contact Name: Group chat name.
  * Created Date: Date and time of group creation.
  * Telegram: Auto-filled with group chat and connected channel names.
  * Note: Individual customer accounts in the group are not displayed in this version.

**4. Case Log Creation**

* Only one case log is created for each group chat regardless of activity volume, ensuring efficient tracking and organization.

5**. Analytics Dashboard Integration**

* Group activities (messages, interactions) are consolidated and reflected in the Analytics Dashboard under a single case log for the connected channel.

**6. Contact Creation for New Telegram Accounts**

* When a new customer sends a message in the group:
* A contact is automatically created if their Telegram account does not exist in the system.
* New contact details include:
* Telegram Username.
* Creation Date.
* Profile Pic: Displayed if set to public.

**7. Contact Merging for Existing Telegram Accounts**

* For existing Telegram accounts, the system merges the contact profile to avoid duplication.

**8. Enhanced Message Handling**

* Agents can handle inbound and outbound messages directly from the K-LINK dashboard. Supported file types include:
  * Inbound: Text, images, video, emoji, stickers, GIFs, audio (mic recordings), and files.
  * Outbound: Text, images, video, emoji, and files.

**9. Redesigned Inbox UI**

* A clean and intuitive interface for managing group chats:
  * Case ID: Displayed for each chat.
  * Activity Logs: Group creation date and label displayed.
  * "Assign to me" Button: Enables agents to manage group chats actively.

**Benefits:**

* Centralized management of group chats.
* Automatic contact creation and duplication prevention.
* Seamless activity tracking and analytics.
* Enhanced agent efficiency in managing group communications.

For questions or further assistance, please reach out to our support team.