# WhatsApp Mobile Integration

Release Note: WhatsApp Mobile Integration for K-LINK Dashboard

\
We are excited to announce the release of the WhatsApp Mobile Integration feature for the K-LINK dashboard. This functionality enables efficient handling of customer messages and inquiries directly from WhatsApp, integrated seamlessly into the K-LINK system. Here are the key highlights and details of this release:

Key Features\
Navigating to WhatsApp Integration

* Access the "Message Integration" section in the Settings module.
* View two tabs:
  * Your Channels: Displays already integrated channels.
  * Available Channels: Displays a list of supported channels, including WhatsApp Integration.

Initiating WhatsApp Integrations

* In the Available Channels tab, select "WhatsApp Integration" to view the following options:
  * WhatsApp Mobile
  * WhatsApp Official Business API
  * 360 Dialogs
  *

Integrating WhatsApp Mobile (WAAPI)

1. Select the "WhatsApp Mobile" option.
2. Follow the instructions in the popup titled "Connect WhatsApp Channels":
   * Open WhatsApp on your phone.
   * Navigate to Menu on Android or Settings on iPhone.
   * Tap Linked Devices and Link a Device.
   * Scan the generated QR code on the screen.
3. Once linked, provide a display name for the WhatsApp channel and preview its appearance in the inbox module.

Finalizing Integration

* Enter a display name and click the "Next" button to save the integration.
* A success message confirms the integration, and the WhatsApp channel appears with a "Connected" status.

Managing WhatsApp WAAPI and Customer Conversations<br>

* Handle inbound messages and provide customer support directly through WhatsApp.

Managing the Connected WhatsApp WAAPI Channel<br>

* View connected WhatsApp channels in the "Your Channels" tab.
* Available actions for connected channels:
  * Disconnect: Opens a confirmation alert popup to confirm disconnection.
  * Rename: Opens a popup to change the channel’s display name.
  * Delete: Opens a confirmation alert popup to confirm deletion.

WhatsApp WAAPI Channel Display in Inbox Module<br>

* The connected WhatsApp channel appears in the inbox module’s connected channels section.
* Supported file types for inbound and outbound messages:
  * Text, images, video (small file size), emoji, stickers, GIFs, audio (mic), and files.
* Not Supported:
  * Large file sizes
  * Profile images
  * Sending multiple videos
  * PDF files
* Chat room UI includes:
  * Case ID
  * Chat start time in the format: dd Month yyyy, hh:mm AM/PM (e.g., 03 Oct 2024, 12:20 PM)
  * Customer phone number
  * "Assign to me" button to enable the typing inbox.
  * Activity logs for chat interactions.

CX Log Creation for Incoming WhatsApp Messages<br>

* Automatically create and update CX logs for all incoming WhatsApp messages until the chat room is closed.

WhatsApp WAAPI Channel Analytics in the Dashboard<br>

* Metrics available for integrated WhatsApp channels include:
  * Number of new customers
  * Number of existing customers
  * Number of closed rooms
  * Number of assigned open rooms
  * Average first response time
  * Average resolution time
  * Number of incoming rooms
  * Message dispositions


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