# Agent Call Statistics

{% hint style="info" %}
'Agent Call Statistics' report is a summary report displayed in pie chart, which makes it possible for you to query statistics of calls that have been made or received by a specific agent or agents within a specific group/organization, and view percentage and proportional data of call statistics.
{% endhint %}

### Report details

The following table lists the related parameters for Agent Call Statistics report.

| Parameter           | Description                                                                                                                                                                  |
| ------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Answered            | The total number of calls that the agent answered.                                                                                                                           |
| No Answered         | The total number of calls that were routed to the designated destination when the agent didn't answer the calls.                                                             |
| Busy                | The total number of calls that were routed to the designated destination when the agent was busy.                                                                            |
| Failed              | The total number of calls that were failed to be made by the agent.                                                                                                          |
| Voicemail           | The total number of voicemails that the extension received.                                                                                                                  |
| Total Ring Duration | The total time between calls started and calls answered.Note:This parameter is displayed only when you set Communication Type filter to All, Inbound, Outbound, or Internal. |
| Total Talk Duration | The total time between calls answered and calls ended.                                                                                                                       |
| Total               | The total number of calls for each agent                                                                                                                                     |

### Report example

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2Fp65zoK0FCdII0dhaI3ZZ%2FScreen%20Shot%202023-12-19%20at%209.15.08%20PM.png?alt=media&#x26;token=bccae486-1ba4-4b11-8701-a2417bc58c30" alt=""><figcaption></figcaption></figure>

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/agent-call-statistics.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.