Agent Call Statistics

'Agent Call Statistics' report is a summary report displayed in pie chart, which makes it possible for you to query statistics of calls that have been made or received by a specific agent or agents within a specific group/organization, and view percentage and proportional data of call statistics.

Report details

The following table lists the related parameters for Agent Call Statistics report.

Parameter	Description
Answered	The total number of calls that the agent answered.
No Answered	The total number of calls that were routed to the designated destination when the agent didn't answer the calls.
Busy	The total number of calls that were routed to the designated destination when the agent was busy.
Failed	The total number of calls that were failed to be made by the agent.
Voicemail	The total number of voicemails that the extension received.
Total Ring Duration	The total time between calls started and calls answered.Note:This parameter is displayed only when you set Communication Type filter to All, Inbound, Outbound, or Internal.
Total Talk Duration	The total time between calls answered and calls ended.
Total	The total number of calls for each agent

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