> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/agent-call-statistics.md).
# Agent Call Statistics
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'Agent Call Statistics' report is a summary report displayed in pie chart, which makes it possible for you to query statistics of calls that have been made or received by a specific agent or agents within a specific group/organization, and view percentage and proportional data of call statistics.
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### Report details
The following table lists the related parameters for Agent Call Statistics report.
| Parameter | Description |
| ------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Answered | The total number of calls that the agent answered. |
| No Answered | The total number of calls that were routed to the designated destination when the agent didn't answer the calls. |
| Busy | The total number of calls that were routed to the designated destination when the agent was busy. |
| Failed | The total number of calls that were failed to be made by the agent. |
| Voicemail | The total number of voicemails that the extension received. |
| Total Ring Duration | The total time between calls started and calls answered.Note:This parameter is displayed only when you set Communication Type filter to All, Inbound, Outbound, or Internal. |
| Total Talk Duration | The total time between calls answered and calls ended. |
| Total | The total number of calls for each agent |
### Report example
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