# Agent Call Statistics

{% hint style="info" %}
'Agent Call Statistics' report is a summary report displayed in pie chart, which makes it possible for you to query statistics of calls that have been made or received by a specific agent or agents within a specific group/organization, and view percentage and proportional data of call statistics.
{% endhint %}

### Report details

The following table lists the related parameters for Agent Call Statistics report.

| Parameter           | Description                                                                                                                                                                  |
| ------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Answered            | The total number of calls that the agent answered.                                                                                                                           |
| No Answered         | The total number of calls that were routed to the designated destination when the agent didn't answer the calls.                                                             |
| Busy                | The total number of calls that were routed to the designated destination when the agent was busy.                                                                            |
| Failed              | The total number of calls that were failed to be made by the agent.                                                                                                          |
| Voicemail           | The total number of voicemails that the extension received.                                                                                                                  |
| Total Ring Duration | The total time between calls started and calls answered.Note:This parameter is displayed only when you set Communication Type filter to All, Inbound, Outbound, or Internal. |
| Total Talk Duration | The total time between calls answered and calls ended.                                                                                                                       |
| Total               | The total number of calls for each agent                                                                                                                                     |

### Report example

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2Fp65zoK0FCdII0dhaI3ZZ%2FScreen%20Shot%202023-12-19%20at%209.15.08%20PM.png?alt=media&#x26;token=bccae486-1ba4-4b11-8701-a2417bc58c30" alt=""><figcaption></figcaption></figure>

\ <br>