# WhatsApp Mobile (QR Scan)

#### **Step 1 - Go to Setting -> Message integration -> Available Channels. Click "Whatsapp"**

<figure><img src="/files/WtENvb8c2evpm6RspPfm" alt="" width="563"><figcaption></figcaption></figure>

Click on the WhatsApp Mobile.

<figure><img src="/files/EQ8p1msfxXUgSriGQ6kk" alt="" width="375"><figcaption></figcaption></figure>

#### Step 2—Once you have selected Whatsapp Mobile, follow the instructions and Scan the QR code from your mobile device.

<figure><img src="/files/ipzTa9Yv9QThd1BVJBT9" alt="" width="375"><figcaption></figcaption></figure>

That's it! You have successfully connected your Whatsapp Account.

<figure><img src="/files/JuczUyEvBO8bN7HGOV9e" alt="" width="375"><figcaption></figcaption></figure>

You can view your connected WhatsApp channel under **Settings > Message Integration > Your Channel**.

<figure><img src="/files/gQ6Ou7T6PrWP6Kl2rRgN" alt="" width="375"><figcaption></figcaption></figure>

That's it! You've successfully connected your WhatsApp Mobile channel to Klink.Cloud. Now you can effortlessly manage all your WhatsApp messages in one place.

#### FAQ

**Q: My WhatsApp (QR Device Link Channel) is not receiving messages. What should I do?**

**A:** This usually happens when your WhatsApp device connection is no longer active.

Please follow these steps to fix the issue:

**✅ Step 1: Check WhatsApp Device Connection**

1. Open the **WhatsApp mobile app** on your phone
2. Go to **Linked Devices**
3. Check whether the device connection is still **active**

If there is **no active connection**, you will need to reconnect.

<div data-full-width="false"><figure><img src="/files/Iby6Moh86ICDPX8iOIIJ" alt="" width="375"><figcaption></figcaption></figure></div>

**🔄 Step 2: Reconnect WhatsApp in klink.cloud**

1. Log in to **klink.cloud**
2. Go to **Settings → Message Integration**
3. Click **Reconnect**
4. A **new QR code** will appear
5. Open WhatsApp on your phone and **scan the QR code** to link the device again

**⚠️ Important Notes**

* **Do NOT delete** the linked device from your WhatsApp mobile app
* Deleting the connection will immediately stop incoming messages
* If the connection is removed, you must reconnect using a new QR code

If the issue continues after reconnecting, please contact our support team for assistance.


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