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How to Install Web Chat Widget on Your Website or Mobile App

This guide walks you through the steps to install the Web Chat widget on your website or mobile app using the klink.cloud platform.

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📌 Step-by-Step Instructions

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1. Navigate to Web Chat Setup

  • Log in to your klink.cloud account.

  • Go to Integrations > Messaging Integration.

  • Select Web Chat.

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2. Create a New Web Chat Widget

  • Enter a name for your Web Chat instance (e.g., “SalaryHero Website”).

  • Add your whitelisted domain(s) (without http:// or https://) to restrict where the widget can be embedded.

Example: salaryhero.com www.salaryhero.com

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3. Customize Widget Appearance

  • Greeting Text: Customize the welcome message shown to users (e.g., “Hi, welcome! How can I assist you today?”).

  • Placeholder Text: Optional – you can use a placeholder like “Ask me anything.”

  • Logo Upload: Upload your brand logo to personalize the chat widget.

  • Bot Display Name: Set your AI assistant name (e.g., “SalaryHero AI Assistant”).

  • Theme Color: Set a theme color for your widget using HEX color codes (e.g., #832015).

  • Agent Name (Chat Bar): This name will appear in the chat bar (e.g., “SalaryHero Agent”).

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4. Optional: Add Privacy Policy

  • Toggle the Privacy Policy option if you want to display an acceptance link before chat starts.

  • Insert the URL to your privacy policy document.

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5. Save and Install

  • Click Save to generate the embed code.

  • Copy the generated JavaScript snippet.

  • Paste it into your website or mobile app's HTML code, just before the closing </body> tag.

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✅ What It Looks Like

Once installed, the widget will appear as a chat bubble on your website. All customer messages will be sent to your klink.cloud unified inbox in real-time.

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🧪 Test Before Go-Live

After embedding:

  1. Visit your website.

  2. Interact with the widget to confirm appearance and functionality.

  3. Ensure messages are received correctly in your inbox.

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Need Help?

If you need further assistance, please contact our support team at [email protected].

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