> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/getting-started/setup-channels/whatsapp/whatsapp-official-business-account-waba-by-meta/troubleshooting-whatsapp-business-account-stuck-in-waiting-for-approval.md).

# Troubleshooting: WhatsApp Business Account Stuck in "Waiting for Approval"

If your WhatsApp Business Account is stuck in the **"Waiting for Approval"** state for several hours after connecting with your official WhatsApp number, you may need to manually disable **Two-Step Verification** from Meta Business settings.

Follow the steps below to resolve this issue:

{% embed url="<https://www.loom.com/share/b6e946a8f431440e9622d46ae0fa86b6?sid=178da333-b7e7-464b-880a-023eec4caca1>" %}

***

#### ✅ Step-by-Step Instructions

**Step 1: Log in to Meta Business Settings**

1. Go to <https://business.facebook.com>.
2. Navigate to your **Business Settings**.

**Step 2: Access WhatsApp Business Account**

1. In the left menu, click **Accounts → WhatsApp Accounts**.
2. Select the **WhatsApp Business Account** that you connected.

**Step 3: Open WhatsApp Manager**

1. Click on the selected WhatsApp Business Account.
2. Then click **WhatsApp Manager**.

**Step 4: Disable Two-Step Verification**

1. Inside **WhatsApp Manager**, go to **Settings**.
2. Find and click on **Two-Step Verification**.
3. Click **Disable Two-Step Verification**.
4. You may receive a confirmation email from Meta – follow the link in the email to complete the process.

<figure><img src="/files/5xrJxshjHTaEW1DcIZjT" alt=""><figcaption></figcaption></figure>

**Step 5: Refresh and Wait**

1. After disabling Two-Step Verification, refresh the WhatsApp Manager page.
2. The "Two-Step Verification" status should now show as **disabled**.
3. Wait a few minutes — your WhatsApp channel should now connect automatically with the platform (e.g., klink.cloud).

***

#### 🧠 Important Notes

* This is only necessary if your account remains in "Waiting for Approval" for **more than a few minutes**.
* Two-Step Verification may block the system from completing the integration process.
* Always ensure you have access to the email associated with the WhatsApp Business account to complete this process smoothly.

***

####