New Features & Enhancements

📢 May 2024 Release Notes

🚀 New Features & Enhancements

1. Add Line UID in Contacts: Now you can add Line UID to your contact profiles for better identification.

2. CX Logs Enhancements:

   • Added closed date and time.

   • First response date and timestamp tooltips.

   • Resolution date and timestamp tooltips.

3. Chat History: View the entire chat history by scrolling with a command.

4. Inbox Page:

   • Search by "Case ID".

   • Filter by status.

   • Display "Case ID" text in "Started On..." and "Closed by...".

5. Supervisor Functions: Supervisors can now change the status of cases.

6. Message Module:

   • Added "Close" button for Send Tagged Message chatroom.

   • Fixed duplicate chatroom issue in Messenger.

7. Mail Module:

   • Added previous "To", "From", "Cc" & "Bcc" email addresses for Reply and Reply All.

   • Fixed issues with the send button for Reply, Reply All, and Forward.

   • Improved email integration and display.

   • Added mail under Inbox for incoming emails.

   • Added deleted channel list for email channels.

   • Enhanced email screen visibility and functionality.

🐛 Bug Fixes

1. Mail Module:

   • Fixed issues with receiving incoming mail.

   • Resolved blocker bugs preventing the email screen from showing on UAT/QA tenants.

   • Fixed duplication of emails in "To" and "CC" fields.

   • Ensured BCC email addresses are shown in Participants for incoming mail.

2. Contact Module: Fixed retrieval of contact customized fields data type (Date, Select).

3. Message Module: Fixed the display of the Close button in Message channels.

🔧 Technical Updates

1. Facebook Integration:

   • Real-time hooks for created/updated/deleted comments.

   • Improved handling of Facebook comments and posts.

   • Enhanced agent capabilities for managing Facebook comments.