Webhook & Automation Integrations

Overview

klink.cloud provides real-time webhook events that allow external systems to receive inbound and outbound chat messages from your workspace.

Using webhooks, you can:

• Send chat notifications to Slack or Microsoft Teams

• Trigger workflows in Zapier, Make.com, or n8n

• Sync chat data with CRMs, ticketing systems, or internal tools

• Build custom automation or AI workflows

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Supported Automation Platforms

klink.cloud webhooks can be consumed by any HTTPS endpoint, including:

• Zapier

• Make.com

• n8n (Cloud or Self-Hosted)

• Custom backends (Node.js, Python, Go, PHP, etc.)

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Creating a Webhook in klink.cloud

1. Log in to klink.cloud Admin Panel

2. Navigate to Settings → Developer Tools

3. Click Create App

4. Configure:

   • Webhook URL (Zapier / Make / n8n endpoint)

   • Webhook Events (e.g. message.inbound, message.outbound)

5. Save the App

Once saved, klink.cloud will immediately start sending webhook events to the configured URL.

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Webhook Events

Event	Description
message.inbound	Triggered when a customer sends a message
message.outbound	Triggered when an agent or AI sends a message

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Webhook Request Specification

• Method: POST

• Content-Type: application/json

• Payload Encoding: UTF-8

Headers

{
  "content-type": "application/json",
  "x-signature": "6ec15ebc99508d2b789b9a2dd8ae37388f108abfa277539fc374112cb6ee885d",
  "x-real-ip": "15.235.232.70"
}

Header Description

Header	Purpose
x-signature	Webhook signature for request validation
x-real-ip	Origin IP address
content-type	Always application/json

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Webhook Payload Example

Inbound Message (message.inbound)

{
  "event": "message.inbound",
  "timestamp": "2025-12-23T11:16:55.943Z",
  "data": {
    "id": "39206a79-bc74-40c3-9dca-823f13cb7026",
    "type": "text",
    "direction": "incoming",
    "message": "thanks. ill think about it first",
    "createdAt": "2025-12-23T11:16:52.949Z",
    "contactId": "050823aa-8443-4fed-9951-f58d3b18c4eb",
    "roomId": "1f13f5d8-e426-42c7-9ce1-f50862f21965",
    "platformId": "[email protected]",
    "room": {
      "isGroup": true,
      "isAiAgentRoom": true,
      "channel": {
        "type": "whatsapp",
        "name": "klink.cloud WA"
      },
      "lastMessage": "thanks. ill think about it first",
      "unreadCount": 5
    }
  }
}

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Key Payload Fields

Message Object (data)

Field	Description
id	Unique message ID
type	Message type (text, image, file, etc.)
direction	incoming / outgoing
message	Message content
contactId	Customer contact ID
roomId	Conversation ID
platformId	Messaging platform identifier

Room Object (data.room)

Field	Description
isGroup	Group or 1-on-1 chat
isAiAgentRoom	Chat handled by AI Agent
channel.type	whatsapp, livechat, telegram, etc.
lastMessage	Latest message
unreadCount	Number of unread messages

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Microsoft Teams Integration

klink.cloud webhook notifications can be sent to Microsoft Teams using Zapier, Make.com, or n8n.

Authentication Options

Option A: Zapier / Make.com (Recommended)

Zapier and Make.com provide built-in Microsoft authentication.

✔ Users can authenticate using their Microsoft Admin account ✔ No Azure app setup required ✔ Fastest and easiest option

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Option B: n8n Self-Hosted (Azure App Required)

For n8n self-hosted, users must register their own Microsoft OAuth application in Microsoft Azure / Entra ID.

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Microsoft Azure App Registration (n8n Self-Hosted)

Step 1: Register Application

1. Open Microsoft Application Registration Portal

2. Select Register an application

3. Enter an Application Name Example: klink-cloud-n8n-integration

Step 2: Supported Account Types

Select:

Accounts in any organizational directory (Any Azure AD directory – Multi-tenant) and personal Microsoft accounts (e.g. Skype, Xbox)

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Step 3: Configure Redirect URI

1. In n8n, open Microsoft credential settings

2. Copy the OAuth Callback URL

3. In Azure:

   • Redirect URI → Select a platform

   • Choose Web

   • Paste the OAuth Callback URL

4. Click Register

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Step 4: Configure Client ID in n8n

1. Copy the Application (client) ID

2. Paste it into n8n as the Client ID

Your n8n instance is now connected to Microsoft OAuth.

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Microsoft Permissions (Typical)

Depending on the workflow, admin consent may be required for:

• Microsoft Teams message posting

• Channel access

• User profile read access

Permission requirements depend on the n8n node and action used.

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Example Use Cases

• 🔔 Notify Sales team on new WhatsApp leads

• 🧑‍💼 Alert Support team on VIP messages

• 🤖 Trigger AI workflows on inbound messages

• 📊 Sync chat data to CRM or analytics tools

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Best Practices

• Always return HTTP 200 OK to acknowledge webhook receipt

• Process webhooks asynchronously

• Validate x-signature for security

• Use filters (channel, keyword, unread count) to reduce noise

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Supported Channels

• WhatsApp

• Live Chat

• Telegram

• Social Messaging

• Email (if enabled)

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Support

For integration help or questions:

• 📧 [email protected]