Enable/Disable Auto-Assign Toggle in Queue Settings

Release Notes Feature: Enable/Disable Auto-Assign Toggle in Queue Settings Overview We are excited to introduce the "Enable/Disable Auto-Assign" toggle in the Queue Settings. This feature allows administrators to control whether chat rooms are automatically assigned to queue agents or require manual assignment. Key Enhancements:

• A new "Enable/Disable Auto-Assign" toggle has been added to the queue creation and update pages.

• When Auto-Assign is enabled, the "Distribution Strategy" section becomes visible, allowing admins to select a preferred strategy for automatic assignment.

• When Auto-Assign is disabled, the "Distribution Strategy" section is hidden, but the queue remains configurable and savable.

• Queue settings are seamlessly integrated with workflow automation for improved routing capabilities.

• The Inbox module will now display queue chat rooms, allowing agents to manually take assignments when Auto-Assign is disabled.

Feature Details:

1. Navigate to Queue Settings

• Users can now create a new queue or update an existing queue from the settings module.

1. View and Interact with the Auto-Assign Toggle

• The toggle is available by default and set to "Enabled."

1. Behavior When Auto-Assign is Enabled

• The "Distribution Strategy" section appears, allowing selection of assignment strategies.

1. Behavior When Auto-Assign is Disabled

• The "Distribution Strategy" section is hidden, and manual assignment is required.

1. Saving Queue Settings

• Users can save queue settings successfully with confirmation messages:

• "Created the queue"

• "Updated the queue"

1. Queue Setting & Workflow Automation Integration

• If Auto-Assign is disabled, workflow automation must be configured to route chat rooms correctly.

1. Inbox Module & Manual Assignments

• Incoming chat rooms will appear in the Inbox module when routed to a queue.

• The system will not auto-assign chats; assignment must be done manually by queue managers or agents with permissions.

User Roles & Permissions:

• Queue Managers: Can manage and assign chat rooms to queue agents or themselves.

• Queue Agents: Can manually assign chat rooms to themselves.

Impact & Benefits:

• Provides greater flexibility in managing chat assignments.

• Enhances workflow automation and manual assignment options.

• Improves visibility and control over queue-based chat handling.

For further details or assistance, please refer to the updated documentation or contact support. Thank you for using our platf