klink.cloud - Product User Manual
  • Overview
    • 👋Welcome to klink.cloud
  • Getting Started
    • 🟦Setup Channels
      • Facebook Messenger
        • Connect to Facebook Messenger
        • Primary Routing Setup (Facebook & Instagram)
      • Facebook Feed
        • Connect to Facebook Feed
        • Primary Routing Setup (Facebook & Instagram)
      • LINE OA
        • Get Channel Secret and Channel Access Token
        • Connect to LINE OA
      • Instagram
      • Viber for Business
      • Google Workspace Email Setup
      • How to Setup Telegram Bot Channel
      • How to setup Telegram Business Account
      • How to set up WhatsApp Business Channel (Meta)
      • How to set up WhatsApp Mobile Channel
  • How to use
    • 📞Call
      • Inbound Call Handling
      • Outbound Call Handling
    • 💬Chat
      • Inbound Chat Handling
      • Outbound Chat Handling
      • Facebook Feed Handling
    • 🔖Tickets
      • Create a Ticket
      • Assign / Transfer Ticket
    • 📇Contact
      • How to Import Leads / Contacts
      • Contact Custom Fields
      • Individual Contacts
      • Company Contacts
      • Import / Export CSV
  • Advanced Setup
    • Setup Workflow Automation
    • Setup Queue Group
    • 🕖Setup SLA Targets
    • Setup Queue, Workflow, and SLA
  • Dashboard & Reports
    • 📊Reporting
      • CDR
      • Recording
      • Call Reports
        • Agent Call Statistics
        • Agent Call Activity
        • Trunk Activity
        • Queue AVG Waiting & Talking Time
        • Queue Performance
        • Agent Missed Call Activity
        • Agent Call Summary
        • Satisfaction Survey
      • Agent Status Report
      • CX Log
    • 📉Analytics Dashboard
      • 📶Call Dashboard
      • 📈Chat Dashboard
      • 💎Ticket Dashboard
  • Integrations
    • 🛒Ecommerce Marketplace
      • Shopee Integrations
      • Lazada Integrations
    • 🔈CRM Integrations
      • Salesforce CRM Integration
      • How to create Viber Messaging API Application
      • How to send transactional Viber Business Message
  • Messaging API
    • Line Messaging API
  • Features Roadmap & FAQ
    • ⏱️Features Road Map
    • 📢Release Notes
      • Chat Room Folder Enhancements
      • Enable/Disable Auto-Assign Toggle in Queue Settings
      • Agent Takeover Bot Chat Room
      • Workflow Automation - New Action "Send Message"
      • Enhancement of Hold Function
      • Workflow Automation Rule
      • Non-Voice Analytics Dashboard
      • WhatsApp Mobile Integration
      • Telegram Group Chat Integration for Inbox Module
      • Business Portfolio Integration - Facebook Feed
      • Call Recording Pause and Resume Feature
      • Advanced Hold Functionality for Efficient Conversation Management
      • Viber 24-Hour Response Timer
      • Enhanced Queue Settings and Workflow Automation Controls
      • Telegram Business Integration
      • Multi-Tab Call Support
      • Business Portfolio- (Meta) Messenger Integration
      • Mail Integration Enhancement and Telegram Integration
      • Facebook Feed Enhancement
      • Outlook Email Integration Enhancement (Beta)
      • Queue Setting (Beta)
      • Permission Enhancements and Multiple Assigns
      • CX Logs Enhancement
      • SMS In-bound Beta Version, SMS Integration Setting
      • Facebook Feed Integration (Beta)
      • SLA Setting and Business Hour Functionalities
      • Wrap Up Form Features and Enhancements
      • New Features & Enhancements
      • New Features and Improvement
      • New Features and Major Bug Fixes
    • FAQ
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  1. Features Roadmap & FAQ

Features Road Map

Below features are we are currently working on it. If you have any features ideas, please let us know.

Upcoming Features Road Map

Features
Release Date

Auto Assign (Beta) -All incoming chats will automatically assign & route to available agents

Already released

Auto Close -If customer didn't reply to chat for specific time, the conversation will automatically closed and save as auto resolved.

30-Nov-2024

Multi Level SLA Setting -Admin can setup SLA Configuration based on First Response Time, Resolution Time etc

Already released

WhatsApp for Business API

Already released

Telegram Channel

Already released

Instagram Comments -Agents can reply Instagram Comments

Q1 2025

Outbound Broadcast Campaigns -Send Bulk Outbound Message to customer preferred channels at scale

Q2 2025

TikTok Shop Channel -Agents can reply TikTok Shop Message

Q1 2025

Call Transcript -Auto summarize Call Transcript from Call Recording Data with AI

Q1 2025

Chat Transcript -Auto summarize Chat Transcript from Call Recording Data with AI

Q1 2025

Auto Sentiment Scoring -Automatically score customer sentiment

Q1 2025

Auto Topic Detection -Detect main topics in customer communications

Q1 2025

WeChat Business Channel -Integrate WeChat as a business communication channel

Q2 2025

Twitter (X) Channel -Enable customer support and engagement via Twitter

Q3 2025

CRM Integration Marketplace -Expand CRM integrations to facilitate better data syncing and automation

Q3 2025

Outbound Automation Call Campaign -Automate outbound calling campaigns to improve reach and efficiency

Q4 2025

Automatic Translation -Translate communications automatically in multiple languages

Q1 2026

Automatic QA Scoring -Automatically score quality of agent responses

Q2 2026

Outbound AI Agent -Deploy AI agents for outbound customer interactions

Q3 2026

Advanced Behavioral Analytics -Analyze customer behavior in-depth to tailor support and marketing strategies effectively.

Q1 2027

if you have features suggestion or ideas, please send us email at support@klink.cloud

Want to try our upcoming features, just let us know. We will add give you early access

Last updated 5 months ago

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