⏱️Features Road Map
Below features are we are currently working on it. If you have any features ideas, please let us know.
Upcoming Features Road Map
| Features | Release Date |
|---|---|
Email Channel (Beta) -Google Workspace, Microsoft 365 or other SMTP/IMAP Email Accounts can connect to klink.cloud platform | 30-April-2024 |
Snippet (Quick Reply Template) -Agent can create quick reply template and able to reply chat faster than ever before by using snippet features | 17-May-2024 |
Auto Assign -All incoming chats will automatically assign & route to available agents | 30-May-2024 |
Auto Close -if customer didn't reply to chat for specific time, the conversation will automatically closed and save as auto resolved | 30-May-2024 |
SLA Setting -Admin can setup SLA Configuration based on First Response Time, Resolution Time etc | 30-May-2024 |
Business Hour Setting -Admin can setup Business Hour Configuration | 30-May-2024 |
Facebook Comments -Agents can reply Facebook Comments | Q3 2024 |
Instagram Comments -Agents can reply Instagram Comments | Q3 2024 |
Localization (Thai) -we will add all menus, settings in Thai Language | Q3 2024 |
WhatsApp for Business API | Q3 2024 |
Outbound Broadcast Campaigns -Send Bulk Outbound Message to customer preferred channels at scale | Q4 2024 |
TikTok Shop Channel -Agents can reply TikTok Shop Message | Q4 2024 |
Telegram Channel -Agents can reply via Telegram Messaging Channel | Q4 2024 |
Thai Call Transcript -Auto summarize Call Transcript from Call Recording Data with AI | Q4 2024 |
Thai Chat Transcript -Auto summarize Chat Transcript from Call Recording Data with AI | Q4 2024 |
if you have features suggestion or ideas, please send us email at support@klink.cloud
Want to try our upcoming features, just let us know. We will add give you early access
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