⏱️Features Road Map
Below features are we are currently working on it. If you have any features ideas, please let us know.
Upcoming Features Road Map
| Features | Release Date |
|---|---|
Auto Assign (Beta) -All incoming chats will automatically assign & route to available agents | Already released |
Auto Close -If customer didn't reply to chat for specific time, the conversation will automatically closed and save as auto resolved. | 30-Nov-2024 |
Multi Level SLA Setting -Admin can setup SLA Configuration based on First Response Time, Resolution Time etc | Already released |
WhatsApp for Business API | Oct 2024 |
Telegram Channel | Oct 2024 |
Instagram Comments -Agents can reply Instagram Comments | Q1 2025 |
Outbound Broadcast Campaigns -Send Bulk Outbound Message to customer preferred channels at scale | Q1 2025 |
TikTok Shop Channel -Agents can reply TikTok Shop Message | Q1 2025 |
Call Transcript -Auto summarize Call Transcript from Call Recording Data with AI | Q1 2025 |
Chat Transcript -Auto summarize Chat Transcript from Call Recording Data with AI | Q1 2025 |
Auto Sentiment Scoring -Automatically score customer sentiment | Q2 2025 |
Auto Topic Detection -Detect main topics in customer communications | Q2 2025 |
WeChat Business Channel -Integrate WeChat as a business communication channel | Q2 2025 |
Twitter Channel -Enable customer support and engagement via Twitter | Q3 2025 |
CRM Integration Marketplace -Expand CRM integrations to facilitate better data syncing and automation | Q3 2025 |
Outbound Automation Call Campaign -Automate outbound calling campaigns to improve reach and efficiency | Q4 2025 |
Automatic Translation -Translate communications automatically in multiple languages | Q1 2026 |
Automatic QA Scoring -Automatically score quality of agent responses | Q2 2026 |
Outbound AI Agent -Deploy AI agents for outbound customer interactions | Q3 2026 |
Advanced Behavioral Analytics -Analyze customer behavior in-depth to tailor support and marketing strategies effectively. | Q1 2027 |
if you have features suggestion or ideas, please send us email at support@klink.cloud
Want to try our upcoming features, just let us know. We will add give you early access
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