⏱️Features Road Map

Below features are we are currently working on it. If you have any features ideas, please let us know.

Upcoming Features Road Map

Features	Release Date
Auto Assign (Beta) -All incoming chats will automatically assign & route to available agents	Already released
Auto Close -If customer didn't reply to chat for specific time, the conversation will automatically closed and save as auto resolved.	30-Nov-2024
Multi Level SLA Setting -Admin can setup SLA Configuration based on First Response Time, Resolution Time etc	Already released
WhatsApp for Business API	Already released
Telegram Channel	Already released
Instagram Comments -Agents can reply Instagram Comments	Q1 2025
Outbound Broadcast Campaigns -Send Bulk Outbound Message to customer preferred channels at scale	Q2 2025
TikTok Shop Channel -Agents can reply TikTok Shop Message	Q1 2025
Call Transcript -Auto summarize Call Transcript from Call Recording Data with AI	Q1 2025
Chat Transcript -Auto summarize Chat Transcript from Call Recording Data with AI	Q1 2025
Auto Sentiment Scoring -Automatically score customer sentiment	Q1 2025
Auto Topic Detection -Detect main topics in customer communications	Q1 2025
WeChat Business Channel -Integrate WeChat as a business communication channel	Q2 2025
Twitter (X) Channel -Enable customer support and engagement via Twitter	Q3 2025
CRM Integration Marketplace -Expand CRM integrations to facilitate better data syncing and automation	Q3 2025
Outbound Automation Call Campaign -Automate outbound calling campaigns to improve reach and efficiency	Q4 2025
Automatic Translation -Translate communications automatically in multiple languages	Q1 2026
Automatic QA Scoring -Automatically score quality of agent responses	Q2 2026
Outbound AI Agent -Deploy AI agents for outbound customer interactions	Q3 2026
Advanced Behavioral Analytics -Analyze customer behavior in-depth to tailor support and marketing strategies effectively.	Q1 2027

if you have features suggestion or ideas, please send us email at [e-mail]

Want to try our upcoming features, just let us know. We will add give you early access