klink.cloud - Product User Manual
  • Overview
    • 👋Welcome to klink.cloud
  • Getting Started
    • 🟦Setup Channels
      • Facebook Messenger
        • Connect to Facebook Messenger
        • Primary Routing Setup (Facebook & Instagram)
      • Facebook Feed
        • Connect to Facebook Feed
        • Primary Routing Setup (Facebook & Instagram)
      • LINE OA
        • Get Channel Secret and Channel Access Token
        • Connect to LINE OA
      • Instagram
      • Viber for Business
      • Google Workspace Email Setup
      • How to Setup Telegram Bot Channel
      • How to setup Telegram Business Account
      • How to set up WhatsApp Business Channel (Meta)
        • 📘 Troubleshooting: WhatsApp Business Account Stuck in "Waiting for Approval"
      • How to set up WhatsApp Mobile Channel
      • Web Chat Widget on Your Website or Mobile App
  • How to use
    • 📞Call
      • Inbound Call Handling
        • Inbound Call Queue Groups
      • Outbound Call Handling
    • 💬Chat
      • Inbound Chat Handling
      • Outbound Chat Handling
      • Facebook Feed Handling
    • 🔖Tickets
      • Create a Ticket
      • Assign / Transfer Ticket
    • 📇Contact
      • How to Import Leads / Contacts
      • Contact Custom Fields
      • Individual Contacts
      • Company Contacts
      • Import / Export CSV
  • Advanced Setup
    • Setup Workflow Automation
    • Setup Queue Group
    • 🕖Setup SLA Targets
    • Setup Queue, Workflow, and SLA
  • Kai AI Agent
    • 📘 How to setup AI Agent (Step by Step Guide)
  • Dashboard & Reports
    • 📊Reporting
      • CDR
      • Recording
      • Call Reports
        • Agent Call Statistics
        • Agent Call Activity
        • Trunk Activity
        • Queue AVG Waiting & Talking Time
        • Queue Performance
        • Agent Missed Call Activity
        • Agent Call Summary
        • Satisfaction Survey
      • Agent Status Report
      • CX Log
    • 📉Analytics Dashboard
      • 📶Call Dashboard
      • 📈Chat Dashboard
      • 💎Ticket Dashboard
  • Integrations
    • 🛒Ecommerce Marketplace
      • Shopee Integrations
      • Lazada Integrations
    • 🔈CRM Integrations
      • Salesforce CRM Integration
      • How to create Viber Messaging API Application
      • How to send transactional Viber Business Message
    • Infrastructure Requirements for Private Cloud Deployment
  • Messaging API
    • Line Messaging API
  • Features Roadmap & FAQ
    • ⏱️Features Road Map
    • 📢Release Notes
      • Chat Room Folder Enhancements
      • Enable/Disable Auto-Assign Toggle in Queue Settings
      • Agent Takeover Bot Chat Room
      • Workflow Automation - New Action "Send Message"
      • Enhancement of Hold Function
      • Workflow Automation Rule
      • Non-Voice Analytics Dashboard
      • WhatsApp Mobile Integration
      • Telegram Group Chat Integration for Inbox Module
      • Business Portfolio Integration - Facebook Feed
      • Call Recording Pause and Resume Feature
      • Advanced Hold Functionality for Efficient Conversation Management
      • Viber 24-Hour Response Timer
      • Enhanced Queue Settings and Workflow Automation Controls
      • Telegram Business Integration
      • Multi-Tab Call Support
      • Business Portfolio- (Meta) Messenger Integration
      • Mail Integration Enhancement and Telegram Integration
      • Facebook Feed Enhancement
      • Outlook Email Integration Enhancement (Beta)
      • Queue Setting (Beta)
      • Permission Enhancements and Multiple Assigns
      • CX Logs Enhancement
      • SMS In-bound Beta Version, SMS Integration Setting
      • Facebook Feed Integration (Beta)
      • SLA Setting and Business Hour Functionalities
      • Wrap Up Form Features and Enhancements
      • New Features & Enhancements
      • New Features and Improvement
      • New Features and Major Bug Fixes
    • FAQ
Powered by GitBook
On this page
  • What is klink.cloud
  • Install Channel
  1. Overview

Welcome to klink.cloud

Last updated 12 hours ago

Welcome to klink.cloud documentation! Find guides and tutorials to help you set up and use our omnichannel communication platform effectively.

What is klink.cloud

klink.cloud is a comprehensive Omnichannel Customer Engagement platform, empowering Sales and Customer Support Teams to seamlessly manage communication across diverse channels, including Telephony, Social Media, Ecommerce Marketplace, allowing for efficient communication workflows, personalized messaging, and real-time customer engagement.

Install Channel

Choose one of the popular channels below

👋

Facebook Messenger

Install your first channel as Facebook Messenger

LINE Official Account

Install your Line OA channel

Instagram Channel

Install your Instagram channel

Viber Channel

Install your Viber Channel

Telegram Channel

In-App Chat (Web, Mobile)

Install live chat widget on your website or mobile app

WhatsApp Official Business (Meta)

Install Meta Official WBA

WhatsApp Mobile (QR Scan Device Link)

Connect your existing whatsapp account (WhatsApp Personal (or) WhatsApp Business Mobile App)

Lazada

Install your Lazada shop

Shopee

Install your Shopee shop

Zoho Mail

Install Zoho Mail

Gmail

Install Google Workspace

Outlook

Connect Microsoft 365

Telephony Channel

[Contact Support]

Cover
Cover
Cover
Cover
Cover
Cover
Cover
Cover
Cover
Cover
Cover
Cover
Cover
Cover