klink.cloud - Product User Manual
  • Overview
    • 👋Welcome to klink.cloud
  • Getting Started
    • 🟦Setup Channels
      • Facebook Messenger
        • Connect to Facebook Messenger
        • Primary Routing Setup (Facebook & Instagram)
      • Facebook Feed
        • Connect to Facebook Feed
        • Primary Routing Setup (Facebook & Instagram)
      • LINE OA
        • Get Channel Secret and Channel Access Token
        • Connect to LINE OA
      • Instagram
      • Viber for Business
      • Google Workspace Email Setup
      • How to Setup Telegram Bot Channel
      • How to setup Telegram Business Account
      • How to set up WhatsApp Channel
  • How to use
    • 📞Call
      • Inbound Call Handling
      • Outbound Call Handling
    • 💬Chat
      • Inbound Chat Handling
      • Outbound Chat Handling
      • Facebook Feed Handling
    • 🔖Tickets
      • Create a Ticket
      • Assign / Transfer Ticket
    • 📇Contact
      • How to Import Leads / Contacts
      • Contact Custom Fields
      • Individual Contacts
      • Company Contacts
      • Import / Export CSV
  • Dashboard & Reports
    • 📊Reporting
      • CDR
      • Recording
      • Call Reports
        • Agent Call Statistics
        • Agent Call Activity
        • Trunk Activity
        • Queue AVG Waiting & Talking Time
        • Queue Performance
        • Agent Missed Call Activity
        • Agent Call Summary
        • Satisfaction Survey
      • Agent Status Report
      • CX Log
    • 📉Analytics Dashboard
      • 📶Call Dashboard
      • 📈Chat Dashboard
      • 💎Ticket Dashboard
  • Integrations
    • 🛒Ecommerce Marketplace
      • Shopee Integrations
      • Lazada Integrations
    • 🔈CRM Integrations
      • Salesforce CRM Integration
      • How to create Viber Messaging API Application
      • How to send transactional Viber Business Message
  • Features Roadmap & FAQ
    • ⏱️Features Road Map
    • 📢Release Notes
      • 3-Dec-2024 Release Notes
      • 2-Dec-2024 Release Notes
      • 21-Nov-2024 Release Notes
      • 21-Nov-2024 Release Notes
      • 12-Nov-2024 Release Notes
      • 8-Nov-2024 Release Notes
      • 18-Oct-2024 Release Notes
      • 14-Oct-2024 Release Notes
      • 9-Oct-2024 Release Notes
      • 4-Oct-2024 Release Notes
      • 2-Oct-2024 Release Notes
      • 27-Sept-2024 Release Notes
      • 13-Sept-2024 Release Notes
      • 26-August-2024 Release Notes
      • 12-August-2024 Release Notes
      • 10-August-2024 Release Notes
      • 26-July-2024 Release Notes
      • 18-July-2024 - Release Notes
      • 24-Jun-2024 - Release Notes
      • 30-May 2024 - Release Notes
      • 30-April-2024 - Release Notes
      • 31-March-2024 - Release Notes
    • FAQ
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