New Features and Major Bug Fixes

🚀 March 2024 Release Notes

New Features

1. Search by Contact or Message Keyword:

   • Easily search contacts and messages using keywords.

   • Enhance your search capabilities for quicker access to information.

2. Advanced Filtering Inbox:

   • Filter your searches by date, contact name, or agent.

   • Streamline your workflow with more precise filtering options.

3. Multi-Select Social Channels:

   • Quickly multi-select social channels in our unified inbox.

   • Manage multiple conversations across different platforms efficiently.

4. CX Logs Enhancements:

   • Added metrics like Handle Time, First Response Time, and Resolution Time to CX Logs.

   • Gain deeper insights into your customer interactions.

5. Ticket Notifications:

   • Receive notifications for new and updated tickets.

   • Stay informed and responsive to customer inquiries.

6. Real-Time Ticket Comments:

   • Comments on tickets will now update in real-time.

   • Collaborate more effectively with your team.

7. Advanced Filter in All Data Tables:

   • Added advanced filter options in all CX Logs and Data Tables.

   • Customize your data views to suit your needs.

Major Bug Fixes

1. Telephony Module Fixes:

   • Resolved major bugs affecting the Telephony Module.

   • Improved stability and performance for better call handling.

2. Social Messaging Channels Fixes:

   • Fixed issues with Facebook Messenger, LINE OA, Viber, and Instagram integrations.

   • Ensured seamless communication across all social messaging platforms.

Important Note

• To get the best experience with these updates, please clear your browser cache. If you're using Google Chrome, you can do this by going to Settings > Privacy & Security > Clear Browsing Data / Cache.

If you have any feedback or need help, please contact us. We're here to support you.

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