klink.cloud - Product User Manual
  • Overview
    • πŸ‘‹Welcome to klink.cloud
  • Getting Started
    • 🟦Setup Channels
      • Facebook Messenger
        • Connect to Facebook Messenger
        • Primary Routing Setup (Facebook & Instagram)
      • Facebook Feed
        • Connect to Facebook Feed
        • Primary Routing Setup (Facebook & Instagram)
      • LINE OA
        • Get Channel Secret and Channel Access Token
        • Connect to LINE OA
      • Instagram
      • Viber for Business
      • Google Workspace Email Setup
      • How to Setup Telegram Bot Channel
      • How to setup Telegram Business Account
      • How to set up WhatsApp Business Channel (Meta)
      • How to set up WhatsApp Mobile Channel
  • How to use
    • πŸ“žCall
      • Inbound Call Handling
      • Outbound Call Handling
    • πŸ’¬Chat
      • Inbound Chat Handling
      • Outbound Chat Handling
      • Facebook Feed Handling
    • πŸ”–Tickets
      • Create a Ticket
      • Assign / Transfer Ticket
    • πŸ“‡Contact
      • How to Import Leads / Contacts
      • Contact Custom Fields
      • Individual Contacts
      • Company Contacts
      • Import / Export CSV
  • Advanced Setup
    • Setup Workflow Automation
    • Setup Queue Group
    • πŸ•–Setup SLA Targets
    • Setup Queue, Workflow, and SLA
  • Dashboard & Reports
    • πŸ“ŠReporting
      • CDR
      • Recording
      • Call Reports
        • Agent Call Statistics
        • Agent Call Activity
        • Trunk Activity
        • Queue AVG Waiting & Talking Time
        • Queue Performance
        • Agent Missed Call Activity
        • Agent Call Summary
        • Satisfaction Survey
      • Agent Status Report
      • CX Log
    • πŸ“‰Analytics Dashboard
      • πŸ“ΆCall Dashboard
      • πŸ“ˆChat Dashboard
      • πŸ’ŽTicket Dashboard
  • Integrations
    • πŸ›’Ecommerce Marketplace
      • Shopee Integrations
      • Lazada Integrations
    • πŸ”ˆCRM Integrations
      • Salesforce CRM Integration
      • How to create Viber Messaging API Application
      • How to send transactional Viber Business Message
  • Messaging API
    • Line Messaging API
  • Features Roadmap & FAQ
    • ⏱️Features Road Map
    • πŸ“’Release Notes
      • Chat Room Folder Enhancements
      • Enable/Disable Auto-Assign Toggle in Queue Settings
      • Agent Takeover Bot Chat Room
      • Workflow Automation - New Action "Send Message"
      • Enhancement of Hold Function
      • Workflow Automation Rule
      • Non-Voice Analytics Dashboard
      • WhatsApp Mobile Integration
      • Telegram Group Chat Integration for Inbox Module
      • Business Portfolio Integration - Facebook Feed
      • Call Recording Pause and Resume Feature
      • Advanced Hold Functionality for Efficient Conversation Management
      • Viber 24-Hour Response Timer
      • Enhanced Queue Settings and Workflow Automation Controls
      • Telegram Business Integration
      • Multi-Tab Call Support
      • Business Portfolio- (Meta) Messenger Integration
      • Mail Integration Enhancement and Telegram Integration
      • Facebook Feed Enhancement
      • Outlook Email Integration Enhancement (Beta)
      • Queue Setting (Beta)
      • Permission Enhancements and Multiple Assigns
      • CX Logs Enhancement
      • SMS In-bound Beta Version, SMS Integration Setting
      • Facebook Feed Integration (Beta)
      • SLA Setting and Business Hour Functionalities
      • Wrap Up Form Features and Enhancements
      • New Features & Enhancements
      • New Features and Improvement
      • New Features and Major Bug Fixes
    • FAQ
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  1. Features Roadmap & FAQ
  2. Release Notes

SMS In-bound Beta Version, SMS Integration Setting

SMS In-bound Beta VersionSMS Integration Setting

  • Contact Sale Modal

  • Fill in Schedule Discovery Event Modal

  • Select a date and time for schedule and Enter name, email and add guests for scheduled event

SMS In-bound

  • Notify SMS Inbound Reception

  • Increment count number of β€œAll opened Folder” and specific channel message folder

  • Display SMS In-bound reception as one chat room in Message Inbox

  • Message assignment

  • Assigned to me

  • Assign to other

  • Handover to me if the SMS is already assigned to another agent

  • Message Interaction in inbox

  • View message details and assignees logs in drawer view

  • Reply to SMS

  • Reply only text SMS to Customer Phone number

Last updated 8 months ago

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