klink.cloud - Product User Manual
  • Overview
    • 👋Welcome to klink.cloud
  • Getting Started
    • 🟦Setup Channels
      • Facebook Messenger
        • Connect to Facebook Messenger
        • Primary Routing Setup (Facebook & Instagram)
      • Facebook Feed
        • Connect to Facebook Feed
        • Primary Routing Setup (Facebook & Instagram)
      • LINE OA
        • Get Channel Secret and Channel Access Token
        • Connect to LINE OA
      • Instagram
      • Viber for Business
      • Google Workspace Email Setup
      • How to Setup Telegram Bot Channel
      • How to setup Telegram Business Account
      • How to set up WhatsApp Business Channel (Meta)
      • How to set up WhatsApp Mobile Channel
  • How to use
    • 📞Call
      • Inbound Call Handling
      • Outbound Call Handling
    • 💬Chat
      • Inbound Chat Handling
      • Outbound Chat Handling
      • Facebook Feed Handling
    • 🔖Tickets
      • Create a Ticket
      • Assign / Transfer Ticket
    • 📇Contact
      • How to Import Leads / Contacts
      • Contact Custom Fields
      • Individual Contacts
      • Company Contacts
      • Import / Export CSV
  • Advanced Setup
    • Setup Workflow Automation
    • Setup Queue Group
    • 🕖Setup SLA Targets
    • Setup Queue, Workflow, and SLA
  • Dashboard & Reports
    • 📊Reporting
      • CDR
      • Recording
      • Call Reports
        • Agent Call Statistics
        • Agent Call Activity
        • Trunk Activity
        • Queue AVG Waiting & Talking Time
        • Queue Performance
        • Agent Missed Call Activity
        • Agent Call Summary
        • Satisfaction Survey
      • Agent Status Report
      • CX Log
    • 📉Analytics Dashboard
      • 📶Call Dashboard
      • 📈Chat Dashboard
      • 💎Ticket Dashboard
  • Integrations
    • 🛒Ecommerce Marketplace
      • Shopee Integrations
      • Lazada Integrations
    • 🔈CRM Integrations
      • Salesforce CRM Integration
      • How to create Viber Messaging API Application
      • How to send transactional Viber Business Message
  • Messaging API
    • Line Messaging API
  • Features Roadmap & FAQ
    • ⏱️Features Road Map
    • 📢Release Notes
      • Chat Room Folder Enhancements
      • Enable/Disable Auto-Assign Toggle in Queue Settings
      • Agent Takeover Bot Chat Room
      • Workflow Automation - New Action "Send Message"
      • Enhancement of Hold Function
      • Workflow Automation Rule
      • Non-Voice Analytics Dashboard
      • WhatsApp Mobile Integration
      • Telegram Group Chat Integration for Inbox Module
      • Business Portfolio Integration - Facebook Feed
      • Call Recording Pause and Resume Feature
      • Advanced Hold Functionality for Efficient Conversation Management
      • Viber 24-Hour Response Timer
      • Enhanced Queue Settings and Workflow Automation Controls
      • Telegram Business Integration
      • Multi-Tab Call Support
      • Business Portfolio- (Meta) Messenger Integration
      • Mail Integration Enhancement and Telegram Integration
      • Facebook Feed Enhancement
      • Outlook Email Integration Enhancement (Beta)
      • Queue Setting (Beta)
      • Permission Enhancements and Multiple Assigns
      • CX Logs Enhancement
      • SMS In-bound Beta Version, SMS Integration Setting
      • Facebook Feed Integration (Beta)
      • SLA Setting and Business Hour Functionalities
      • Wrap Up Form Features and Enhancements
      • New Features & Enhancements
      • New Features and Improvement
      • New Features and Major Bug Fixes
    • FAQ
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On this page
  1. Features Roadmap & FAQ
  2. Release Notes

Telegram Business Integration

Release Note: Telegram Business Integration We are excited to introduce Telegram Business Integration, enabling enhanced communication and support capabilities:

  • Telegram Channel Integration: Integrate Telegram as a communication channel to provide customer support and track analytics.

  • Connection Process: Follow step-by-step instructions to connect Telegram, including input for an access token and display name.

  • Management Features: Options to disconnect, rename, or delete the connected Telegram channel as needed.

  • Inbox Module Integration: View and respond to incoming Telegram messages directly within the K-LINK dashboard.

  • CX Log Creation: Automatic creation and updating of CX logs for all incoming Telegram messages.

  • Analytics Dashboard: Access metrics such as new and existing customers, closed and open rooms, response times, and message dispositions for the Telegram channel.

Available Inbound Message Types:

  • Text

  • Gif

  • Sticker

  • Single Image

  • Single Video

  • Single File

  • Audio (voice)

  • Multiple images (will appear single due to telegram limitation)

  • Multiple videos (will appear single due to telegram limitation)

  • Multiple images and videos mixing (will appear single due to telegram limitation)

  • Multiple files => multiple files only, (image + video mixing) , (image + video + file), (image + file mixing), (video + file mixing)

Available Outbound Message Types:

  • Text

  • Single Image

  • Single Video

  • Single Files

Limitations:

  • Profile pictures in the Telegram channel are not visible in K-LINK due to Telegram’s limitations.

  • Currently, there is no option to revoke an existing key for a new one.

  • Outbound audio files are not supported at this time. If you need to revoke the current Telegram key, please disconnect and delete the existing Telegram channel first, as we do not support key revocation.

These enhancements significantly improve our ability to manage and analyze customer interactions across Telegram, ensuring a more efficient support experience.

Last updated 6 months ago

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