Call Recording Pause and Resume Feature

Release Note: Call Recording Pause and Resume Feature Release Date: November 21, 2024 We’re excited to announce the release of the Pause and Resume Call Recording feature in the K-LINK dashboard. This enhancement empowers agents with greater flexibility and control during customer interactions. Key Features:

1. Pause Recording During Calls

   • Agents can pause call recordings during inbound or outbound calls directly from the call UI.

   • Hover over the Pause button to view the tooltip “Pause recording.”

   • Clicking the Pause button pauses the recording, ensuring sensitive or off-record moments remain private.

2. Resume Recording Seamlessly

   • When the recording is paused, the Resume button appears in place of the Pause button.

   • Hover over the Resume button to view the tooltip “Resume recording.”

   • Clicking the Resume button resumes recording, ensuring the rest of the call is documented.

3. Intuitive and Accessible Controls

   • Recording controls are accessible in the main call tab or other relevant dashboard windows.

   • Clear tooltips provide guidance on button functionality for a seamless user experience.

Benefits:

• Enhanced privacy management for conversations.

• Simplified compliance with recording regulations.

• Greater adaptability for agents handling dynamic call scenarios.

This feature is designed to enhance your productivity while ensuring compliance and privacy. We look forward to your feedback as we continue improving your call management experience! For more details, check out the feature in the updated K-LINK dashboard.