klink.cloud - Product User Manual
  • Overview
    • 👋Welcome to klink.cloud
  • Getting Started
    • 🟦Setup Channels
      • Facebook Messenger
        • Connect to Facebook Messenger
        • Primary Routing Setup (Facebook & Instagram)
      • Facebook Feed
        • Connect to Facebook Feed
        • Primary Routing Setup (Facebook & Instagram)
      • LINE OA
        • Get Channel Secret and Channel Access Token
        • Connect to LINE OA
      • Instagram
      • Viber for Business
      • Google Workspace Email Setup
      • How to Setup Telegram Bot Channel
      • How to setup Telegram Business Account
      • How to set up WhatsApp Business Channel (Meta)
      • How to set up WhatsApp Mobile Channel
  • How to use
    • 📞Call
      • Inbound Call Handling
      • Outbound Call Handling
    • 💬Chat
      • Inbound Chat Handling
      • Outbound Chat Handling
      • Facebook Feed Handling
    • 🔖Tickets
      • Create a Ticket
      • Assign / Transfer Ticket
    • 📇Contact
      • How to Import Leads / Contacts
      • Contact Custom Fields
      • Individual Contacts
      • Company Contacts
      • Import / Export CSV
  • Advanced Setup
    • Setup Workflow Automation
    • Setup Queue Group
    • 🕖Setup SLA Targets
    • Setup Queue, Workflow, and SLA
  • Dashboard & Reports
    • 📊Reporting
      • CDR
      • Recording
      • Call Reports
        • Agent Call Statistics
        • Agent Call Activity
        • Trunk Activity
        • Queue AVG Waiting & Talking Time
        • Queue Performance
        • Agent Missed Call Activity
        • Agent Call Summary
        • Satisfaction Survey
      • Agent Status Report
      • CX Log
    • 📉Analytics Dashboard
      • 📶Call Dashboard
      • 📈Chat Dashboard
      • 💎Ticket Dashboard
  • Integrations
    • 🛒Ecommerce Marketplace
      • Shopee Integrations
      • Lazada Integrations
    • 🔈CRM Integrations
      • Salesforce CRM Integration
      • How to create Viber Messaging API Application
      • How to send transactional Viber Business Message
  • Messaging API
    • Line Messaging API
  • Features Roadmap & FAQ
    • ⏱️Features Road Map
    • 📢Release Notes
      • Chat Room Folder Enhancements
      • Enable/Disable Auto-Assign Toggle in Queue Settings
      • Agent Takeover Bot Chat Room
      • Workflow Automation - New Action "Send Message"
      • Enhancement of Hold Function
      • Workflow Automation Rule
      • Non-Voice Analytics Dashboard
      • WhatsApp Mobile Integration
      • Telegram Group Chat Integration for Inbox Module
      • Business Portfolio Integration - Facebook Feed
      • Call Recording Pause and Resume Feature
      • Advanced Hold Functionality for Efficient Conversation Management
      • Viber 24-Hour Response Timer
      • Enhanced Queue Settings and Workflow Automation Controls
      • Telegram Business Integration
      • Multi-Tab Call Support
      • Business Portfolio- (Meta) Messenger Integration
      • Mail Integration Enhancement and Telegram Integration
      • Facebook Feed Enhancement
      • Outlook Email Integration Enhancement (Beta)
      • Queue Setting (Beta)
      • Permission Enhancements and Multiple Assigns
      • CX Logs Enhancement
      • SMS In-bound Beta Version, SMS Integration Setting
      • Facebook Feed Integration (Beta)
      • SLA Setting and Business Hour Functionalities
      • Wrap Up Form Features and Enhancements
      • New Features & Enhancements
      • New Features and Improvement
      • New Features and Major Bug Fixes
    • FAQ
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  1. Features Roadmap & FAQ

Release Notes

We extend our heartfelt gratitude to all our users for their continuous support. Our team is dedicated to improving daily, every week, and every month, striving to build the best version of our product for you. Here are the details of our latest release notes and the feature updates we’ve implemented based on your invaluable feedback:

Release Date
Category
Release Notes Details

15-Feb-2025

🆕 New Features

🆕 New Features

🛠️ Enhancement

22-Jan-2025

📊 Dashboard

⚙️ Automation

🛠️ Enhancement

⚙️ Automation

7-Jan-2025

🔗 Integration

3-Dec-2024

🔗 Integration

2-Dec-2024

🔗 Integration

21-Nov-2024

📞 Telephony

💬 Inbox

12-Nov-2024

⚙️ Automation

8-Nov-2024

⚙️ Automation

18-Oct-2024

🔗 Integration

14-Oct-2025

📞 Telephony

9-Oct-2024

🔗 Integration

4-Oct-2024

🔗 Integration

2-Oct-2024

🛠️ Enhancement

27-Sept-2024

🛠️ Enhancement

13-Sept-2024

🆕 New Features

26-Aug-2024

🆕 New Features

12-Aug-2024

🛠️ Enhancement

10-Aug-2024

🆕 New Features

26-July-2024

🆕 New Features

18-July-2024

🆕 New Features

24-Jun-2024

🛠️ Enhancement

30-May-2024

🆕 New Features

30-April-2024

🆕 New Features

31-March-2024

🆕 New Features

Last updated 8 days ago

📢
Enable/Disable Auto-Assign Toggle in Queue Settings
Agent Takeover Bot Chat Room
Chat Room Folder Enhancements
Non-Voice Analytics Dashboard
Workflow Automation Rule
Enhancement of Hold Function
Workflow Automation - New Action "Send Message"
WhatsApp Mobile Integration
Telegram Group Chat Integration for Inbox Module
Business Portfolio Integration - Facebook Feed
Call Recording Pause and Resume Feature
Advanced Hold Functionality for Efficient Conversation Management
Viber 24-Hour Response Timer
Enhanced Queue Settings and Workflow Automation Controls
Telegram Business Integration
Multi-Tab Call Support
Business Portfolio- (Meta) Messenger Integration
Mail Integration Enhancement and Telegram Integration
Facebook Feed Enhancement
Outlook Email Integration Enhancement (Beta)
Queue Setting (Beta)
Permission Enhancements and Multiple Assigns
CX Logs Enhancement
SMS In-bound Beta Version, SMS Integration Setting
Facebook Feed Integration (Beta)
SLA Setting and Business Hour Functionalities
Wrap Up Form Features and Enhancements
New Features & Enhancements
New Features and Improvement
New Features and Major Bug Fixes