31-March-2024 - Release Notes

🚀 March 2024 Release Notes

New Features

  1. Search by Contact or Message Keyword:

    • Easily search contacts and messages using keywords.

    • Enhance your search capabilities for quicker access to information.

  2. Advanced Filtering Inbox:

    • Filter your searches by date, contact name, or agent.

    • Streamline your workflow with more precise filtering options.

  3. Multi-Select Social Channels:

    • Quickly multi-select social channels in our unified inbox.

    • Manage multiple conversations across different platforms efficiently.

  4. CX Logs Enhancements:

    • Added metrics like Handle Time, First Response Time, and Resolution Time to CX Logs.

    • Gain deeper insights into your customer interactions.

  5. Ticket Notifications:

    • Receive notifications for new and updated tickets.

    • Stay informed and responsive to customer inquiries.

  6. Real-Time Ticket Comments:

    • Comments on tickets will now update in real-time.

    • Collaborate more effectively with your team.

  7. Advanced Filter in All Data Tables:

    • Added advanced filter options in all CX Logs and Data Tables.

    • Customize your data views to suit your needs.

Major Bug Fixes

  1. Telephony Module Fixes:

    • Resolved major bugs affecting the Telephony Module.

    • Improved stability and performance for better call handling.

  2. Social Messaging Channels Fixes:

    • Fixed issues with Facebook Messenger, LINE OA, Viber, and Instagram integrations.

    • Ensured seamless communication across all social messaging platforms.

Important Note

  • To get the best experience with these updates, please clear your browser cache. If you're using Google Chrome, you can do this by going to Settings > Privacy & Security > Clear Browsing Data / Cache.

If you have any feedback or need help, please contact us. We're here to support you.

Thank you for using K-LINK! 🚀

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