26-August-2024 Release Notes

• Permission Enhancements

• Multiple assigns

Multiple Select Chat Room to Assign AgentsFeature Overview: We have introduced a new feature that allows users to efficiently manage the distribution of chat room assignments among agents by selecting multiple chat rooms from the "Unassigned" chat list and assigning them to one agent. Key Features:

• Hover to Display Checkbox: Users can now hover over the right side of each chat room item in the "Unassigned message list" to display a checkbox.

• Select Multiple Chat Rooms: Users can select multiple chat rooms by checking the displayed checkboxes. The number of selected chat rooms will be shown in the previous search box section.

• Display Assign Button: An "Assign To" button will appear below the chat list when one or more chat rooms are selected.

• Open Assign Modal: Clicking the "Assign To" button opens a modal where users can search for and select an agent. The modal includes a search box, a list of agents, and an optional message field.

• Assign Chats to an Agent: Users can assign the selected chat rooms to an agent by clicking the "Assign To" button in the modal.

• Confirmation of Assignment: A confirmation message will be displayed upon successful assignment, and the assigned chat rooms will be removed from the "Unassigned list folder."

• Auto-Assignment of Chats: The system will automatically update the chat status and assign the selected chats to the chosen agent.

• Audit Log: The assignment action will be logged for auditing purposes, detailing which chat rooms were assigned, to which agent, and the date and time of the assignment.