26-July-2024 Release Notes

Facebook Feed Integration (Beta)

• Complete integration Setup Modal

• Log into Facebook page

• Redirect to Meta business, Edit Previous setting, Choose “Opt in option” to Current business only or all current and future business

• Select connected page for integration

• Enter channel name

Facebook comment

• Notify Comment Reception

• Increment count number of “All opened Folder”

• Display each Comment reception as one chat room in Message Inbox

• Facebook Comment interaction in inbox

• View Social Post Details and related comment in Message Inbox

• View Post details via redirected Facebook Page URL

• Quick message assignment Functions

• Quick assigned to me or other

• Quick close

• Reply to comment

• Reply to comment in drawer

• View Comment details and assignees logs in drawer view

• Message assignment Functions

• Assigned to me

• Assign to other

• Handover to me if the comment is already assigned to another agent

• Replying to comment Functions

• Mention Customer Profile name

• Reply to comment

• Send medias as emojis and images

• Close drawer to view Social Post Details in Message Inbox