9-Oct-2024 Release Notes

Release Note: Business Portfolio- Messenger Integration We are excited to announce the release of the Facebook Business Portfolio- Messenger Integration feature for the K-LINK dashboard. This enhancement allows admins to seamlessly integrate Facebook Messenger for specific Facebook pages or business portfolios, enabling agents to manage customer interactions directly from the K-LINK platform. Key Features:

• Messenger Integration Settings: Easily access and configure Messenger settings from the K-LINK dashboard.

• Channel Connection: Connect your Facebook account and select pages or business profiles for integration.

• Page and Business Profile Selection: Choose specific pages or business profiles to manage within the K-LINK environment.

• Customizable Page Names: Edit display names for integrated pages to suit your preferences.

This integration streamlines customer communication management, providing a unified platform for handling interactions across multiple Facebook pages. Enjoy enhanced efficiency and control over your customer engagement processes.