18-Oct-2024 Release Notes

Release Note: Telegram Business Integration We are excited to introduce Telegram Business Integration, enabling enhanced communication and support capabilities:

  • Telegram Channel Integration: Integrate Telegram as a communication channel to provide customer support and track analytics.

  • Connection Process: Follow step-by-step instructions to connect Telegram, including input for an access token and display name.

  • Management Features: Options to disconnect, rename, or delete the connected Telegram channel as needed.

  • Inbox Module Integration: View and respond to incoming Telegram messages directly within the K-LINK dashboard.

  • CX Log Creation: Automatic creation and updating of CX logs for all incoming Telegram messages.

  • Analytics Dashboard: Access metrics such as new and existing customers, closed and open rooms, response times, and message dispositions for the Telegram channel.

Available Inbound Message Types:

  • Text

  • Gif

  • Sticker

  • Single Image

  • Single Video

  • Single File

  • Audio (voice)

  • Multiple images (will appear single due to telegram limitation)

  • Multiple videos (will appear single due to telegram limitation)

  • Multiple images and videos mixing (will appear single due to telegram limitation)

  • Multiple files => multiple files only, (image + video mixing) , (image + video + file), (image + file mixing), (video + file mixing)

Available Outbound Message Types:

  • Text

  • Single Image

  • Single Video

  • Single Files

Limitations:

  • Profile pictures in the Telegram channel are not visible in K-LINK due to Telegram’s limitations.

  • Currently, there is no option to revoke an existing key for a new one.

  • Outbound audio files are not supported at this time. If you need to revoke the current Telegram key, please disconnect and delete the existing Telegram channel first, as we do not support key revocation.

These enhancements significantly improve our ability to manage and analyze customer interactions across Telegram, ensuring a more efficient support experience.

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