14-Oct-2024 Release Notes

Release Notes: Multi-Tab Call Support Feature Release Version: 1.5.0 New Feature: Multi-Tab Call Support We are excited to introduce the Multi-Tab Call Support feature to the K-LINK dashboard, enabling agents to manage inbound and outbound calls efficiently across multiple tabs. This release focuses on improving call-handling workflows and synchronizing call events across tabs to enhance agent productivity

Key Features: 1. Multi-Tab Call Management: Agents can now handle calls across multiple open tabs within the K-LINK dashboard, allowing for a more efficient workflow when managing both inbound and outbound calls.

  • Inbound Calls:

    • Incoming calls will ring across all open tabs, allowing agents to answer calls from any tab.

    • Notifications and call statuses are synchronized in real-time, ensuring agents never miss a call.

  • Outbound Calls:

    • Agents can initiate outbound calls from any tab and manage ongoing calls seamlessly without being restricted to a single tab.

2. Settings Page Update: Admins can activate or deactivate Multi-Tab Call Support from the General Settings page:

  • New Toggle Added:

    • "Multi-Tab Call Support" toggle switch (default is OFF). Admins can enable it by toggling the switch ON.

    • Success toast notifications will confirm the status update.

3. Call Popup Alerts: To ensure inbound call functionality is maintained, agents will be notified when the Call Main Function Tab is closed or disconnected:

  • New Popup Notification:

  • When the agent clicks the call function icon with no active call tab, a popup message will appear:

  • "Your inbound call tab is closed or disconnected."

  • Option to reopen the call tab with a click.

4. Call Tab Enhancements: Once an agent opens the Call Main Function Tab, they will have access to the following tools for efficient call management:

  • Search Input: Search by contact name or phone number, with a list of matching results.

  • Recent Calls Button: View a list of recent calls, including contact name, phone number, call type, and timestamp.

  • Contact Book Button: Access the contact book for easy call initiation.

  • Dial Pad Button: Open a dial pad to manually enter numbers and make outbound calls.

5. Real-Time Event Synchronization: All call events (e.g., incoming call notifications, ongoing call status, or disconnected calls) are synchronized across all open tabs. This includes:

  • Ringing notifications

  • Ongoing call displays

  • Call disconnection statuses

This synchronization ensures that agents have a unified experience, regardless of which tab they are using.6. Contact Redirection Feature: When a call is initiated or received from a tab other than the Call Main Function Tab, the system will automatically redirect the agent to the Customer Contact section, providing quick access to contact details and call management tools.

Thank you for using K-LINK! We hope this new feature enhances your call-handling efficiency. For any questions or feedback, please reach out to our support team.

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