# Setup Email Channels

### Setup Instructions

#### Step 1: Access Email Integration Settings

1. Navigate to **Settings** in your klink.cloud dashboard
2. Select **Message Integration**
3. Click on **Email**

<figure><img src="https://420146782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqqwHJh6YA4uvzfFRLnoR%2Fuploads%2FCwBCR3EoMzsaPY68fXhJ%2Fimage.png?alt=media&#x26;token=d96ad8d0-5ad4-4c3b-abee-27bbfe42a75f" alt=""><figcaption></figcaption></figure>

#### Step 2: Choose Your Email Provider

You'll be redirected to the login page where you can select from three options:

* **Google** (Gmail, Google Workspace)
* **Microsoft** (Outlook, Office 365, Exchange)
* **SMTP/IMAP** (Custom email servers)

#### Step 3: Authenticate Your Account

Select your provider and follow the authentication process:

**For Google Users**

* Sign in with your Google account
* Grant the necessary permissions when prompted
* Your inbox will be connected automatically

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**For Microsoft Users**

* Sign in with your Microsoft account
* Grant the necessary permissions when prompted

**Note:** If you encounter an "Admin Approval Required" message, your organization requires IT administrator consent before you can proceed.

**Need Admin Approval?** Follow our Microsoft Admin Consent Guide below, or share it with your IT Department to grant the necessary permissions. [microsoft-email-integration-admin-consent-guide](https://docs.klink.cloud/getting-started/setup-channels/emails/microsoft-email-integration-admin-consent-guide "mention")

**For SMTP/IMAP Users**

* Enter your email server details:
  * Incoming mail server (IMAP)
  * Outgoing mail server (SMTP)
  * Port numbers
  * Username and password
  * SSL/TLS settings
* Test the connection and save

#### Step 4: Configure Email Settings

Once connected, configure your preferences:

* Set up automatic routing rules
* Configure response templates
* Enable AI-powered email categorization
* Set business hours and SLA targets

### Need Help?

Contact klink.cloud support at <support@klink.cloud> or through the in-app chat for assistance with email integration.