Setup Email Channels

klink.cloud supports email integration through multiple providers, allowing you to manage customer emails directly within the platform.

Setup Instructions

Step 1: Access Email Integration Settings

1. Navigate to Settings in your klink.cloud dashboard

2. Select Message Integration

3. Click on Email

Step 2: Choose Your Email Provider

You'll be redirected to the login page where you can select from three options:

• Google (Gmail, Google Workspace)

• Microsoft (Outlook, Office 365, Exchange)

• SMTP/IMAP (Custom email servers)

Step 3: Authenticate Your Account

Select your provider and follow the authentication process:

For Google Users

• Sign in with your Google account

• Grant the necessary permissions when prompted

• Your inbox will be connected automatically

For Microsoft Users

• Sign in with your Microsoft account

• Grant the necessary permissions when prompted

Note: If you encounter an "Admin Approval Required" message, your organization requires IT administrator consent before you can proceed.

Need Admin Approval? Follow our Microsoft Admin Consent Guide below, or share it with your IT Department to grant the necessary permissions. Microsoft Email Integration - Admin Consent Guide

For SMTP/IMAP Users

• Enter your email server details:

  • Incoming mail server (IMAP)

  • Outgoing mail server (SMTP)

  • Port numbers

  • Username and password

  • SSL/TLS settings

• Test the connection and save

Step 4: Configure Email Settings

Once connected, configure your preferences:

• Set up automatic routing rules

• Configure response templates

• Enable AI-powered email categorization

• Set business hours and SLA targets

Need Help?

Contact klink.cloud support at [email protected] or through the in-app chat for assistance with email integration.