> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/getting-started/setup-channels/emails/setup-email-channels.md).

# Setup Email Channels

### Setup Instructions

#### Step 1: Access Email Integration Settings

1. Navigate to **Settings** in your klink.cloud dashboard
2. Select **Message Integration**
3. Click on **Email**

<figure><img src="/files/noCh22NB9g6JqXga3ouj" alt=""><figcaption></figcaption></figure>

#### Step 2: Choose Your Email Provider

You'll be redirected to the login page where you can select from three options:

* **Google** (Gmail, Google Workspace)
* **Microsoft** (Outlook, Office 365, Exchange)
* **SMTP/IMAP** (Custom email servers)

#### Step 3: Authenticate Your Account

Select your provider and follow the authentication process:

**For Google Users**

* Sign in with your Google account
* Grant the necessary permissions when prompted
* Your inbox will be connected automatically

<figure><img src="/files/jGu2NReUVtEH0SUxkZlZ" alt=""><figcaption></figcaption></figure>

**For Microsoft Users**

* Sign in with your Microsoft account
* Grant the necessary permissions when prompted

**Note:** If you encounter an "Admin Approval Required" message, your organization requires IT administrator consent before you can proceed.

**Need Admin Approval?** Follow our Microsoft Admin Consent Guide below, or share it with your IT Department to grant the necessary permissions. [Microsoft Email Integration - Admin Consent Guide](/getting-started/setup-channels/emails/microsoft-email-integration-admin-consent-guide.md)

**For SMTP/IMAP Users**

* Enter your email server details:
  * Incoming mail server (IMAP)
  * Outgoing mail server (SMTP)
  * Port numbers
  * Username and password
  * SSL/TLS settings
* Test the connection and save

#### Step 4: Configure Email Settings

Once connected, configure your preferences:

* Set up automatic routing rules
* Configure response templates
* Enable AI-powered email categorization
* Set business hours and SLA targets

### Need Help?

Contact klink.cloud support at <support@klink.cloud> or through the in-app chat for assistance with email integration.