> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/settings/plans-billing-and-usage.md).

# Plans, billing, and usage

View your plan, conversation usage, credits, and billing portal.

## What it is

klink.cloud meters **resolved conversations**. Your plan includes a monthly allowance (or a Growth volume you choose). Usage history, upgrades, credits, and payment management all live under **Settings, then Plans & Pricing**.

## Open Plans & Pricing

1. Go to **Settings, then Plans & Pricing**.
2. Review your current plan and limits.
3. Use the sections below for usage, upgrade, credits, or billing.

## Plans (overview)

| Plan           | What you get (high level)                                                                                                                         |
| -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Free**       | Kai AI Agent, unlimited human seats and omnichannel inbox; pay-as-you-go at $0.1 per Kai AI resolution; includes 500 resolved conversations/month |
| **Starter**    | Essentials plus SLA, queues, workflows, webhooks                                                                                                  |
| **Growth**     | Priced by monthly resolved conversations, plus advanced analytics and integrations                                                                |
| **Enterprise** | Everything in Growth plus SSO, advanced telephony, CRM integrations, dedicated support (contact sales)                                            |

Exact feature lists can change. Treat this table as a guide, then confirm what your workspace shows on Plans & Pricing.

## What usage means

A **resolved conversation** counts when a conversation is closed (resolved) according to your plan metering. **Monthly Conversation Usage History** shows resolved conversations for each of the last 12 months.

{% hint style="info" %}
On the Free plan, at 100% of the limit you see a message that you have reached the Free Plan Limit. Extra usage is billed at $0.2 per resolved conversation with no interruption of service.
{% endhint %}

## Upgrade, credits, and payment

1. Under **Upgrade to Growth Plan**, pick a **billing cycle** (Annually saves 20%) and a **conversation volume**, then **Upgrade now** (Stripe checkout). Existing Growth changes apply at the end of the current cycle.
2. In **Credits**, use **Top up**. Each credit resolves one conversation.
3. Click **Manage billing** to open the Stripe customer portal for payment methods and invoices.

## Related pages

* Members, roles, and permissions
* Single Sign-On (SSO) (Enterprise)
* Glossary