Plans, billing, and usage

View your plan, conversation usage, credits, and billing portal.

What it is

klink.cloud meters resolved conversations. Your plan includes a monthly allowance (or a Growth volume you choose). Usage history, upgrades, credits, and payment management all live under Settings, then Plans & Pricing.

Open Plans & Pricing

1. Go to Settings, then Plans & Pricing.

2. Review your current plan and limits.

3. Use the sections below for usage, upgrade, credits, or billing.

Plans (overview)

Plan	What you get (high level)
Free	Kai AI Agent, unlimited human seats and omnichannel inbox; pay-as-you-go at $0.1 per Kai AI resolution; includes 500 resolved conversations/month
Starter	Essentials plus SLA, queues, workflows, webhooks
Growth	Priced by monthly resolved conversations, plus advanced analytics and integrations
Enterprise	Everything in Growth plus SSO, advanced telephony, CRM integrations, dedicated support (contact sales)

Exact feature lists can change. Treat this table as a guide, then confirm what your workspace shows on Plans & Pricing.

What usage means

A resolved conversation counts when a conversation is closed (resolved) according to your plan metering. Monthly Conversation Usage History shows resolved conversations for each of the last 12 months.

On the Free plan, at 100% of the limit you see a message that you have reached the Free Plan Limit. Extra usage is billed at $0.2 per resolved conversation with no interruption of service.

Upgrade, credits, and payment

1. Under Upgrade to Growth Plan, pick a billing cycle (Annually saves 20%) and a conversation volume, then Upgrade now (Stripe checkout). Existing Growth changes apply at the end of the current cycle.

2. In Credits, use Top up. Each credit resolves one conversation.

3. Click Manage billing to open the Stripe customer portal for payment methods and invoices.

Related pages

• Members, roles, and permissions

• Single Sign-On (SSO) (Enterprise)

• Glossary