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For the complete documentation index, see llms.txt. This page is also available as Markdown.

General settings

Workspace defaults for AI Translate and call pickup behavior.

What it is

General Settings holds cross-channel defaults that are not tied to a single object (members, tags, or billing). The product user manual documents AI Translate and Call Settings here.

Menu path: Settings, then General Settings (sometimes shown as General). Channel connections live under Message Integration, not General Settings.

AI Translate

Agents can translate incoming messages and their own replies in the Inbox. Configure languages under Settings, then General Settings, AI Translate.

  1. Go to Settings, then General Settings.

  2. Open AI Translate.

  3. Set the languages your team needs.

  4. Save.

In a conversation, hover an incoming message and click Translate, or translate your reply before sending.

Call Settings

After an agent picks up a call, klink.cloud can jump them to the customer's Contact page or a New ticket.

  1. Go to Settings, then General, Call Settings (under General Settings).

  2. Choose whether pickup opens Contact, New ticket, or the behavior your workspace offers.

  3. Save.

The Call Settings card also has the Multi-tab call support switch. See Multi Tab Call.

Telephony plans, extensions, and softphone setup are documented under Call guides. General Settings only controls the post-pickup jump target described above.

Related pages

  • Inbox, Custom Views, and an agent day

  • Setup Channels

  • Members, roles, and permissions