> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/settings/custom-fields.md).

# Custom fields

Add extra fields on tickets, contacts, companies, and the case wrap-up form.

## What it is

Custom fields let your workspace capture data that is not in the default forms. You create them under **Settings** for **Ticket**, **Contact**, **Company**, or **Case Log**. Agents then see those fields when they create or edit records, and Case Log fields appear on the wrap-up form when a conversation is closed.

{% hint style="info" %}
Menu paths in this guide look like Settings, then Contact. If you cannot find a page mentioned here, your account role may not have access, so ask your workspace admin.
{% endhint %}

## Create a custom field

1. Go to **Settings, then Ticket / Contact / Company / Case Log** (pick the object you want to extend).
2. Click **New custom field**.
3. Enter a name and a **type**: Text, Textarea, Date, Dropdown, Link, Date & Time, or Attachment.
4. For Dropdown, add the options agents can choose.
5. Choose behavior: **Show in table view** and/or **Required field**.
6. Click **Create field**. Drag fields to reorder them.

## Where fields appear

| Object       | Where agents use it                                                    |
| ------------ | ---------------------------------------------------------------------- |
| **Ticket**   | Create Ticket and ticket detail                                        |
| **Contact**  | New Contact and contact profile                                        |
| **Company**  | Company records                                                        |
| **Case Log** | Wrap-up form when closing a conversation, and CX Log columns / filters |

{% hint style="info" %}
For a Contact-focused walkthrough with examples, see Contact Custom Fields. This Settings page is the admin overview for all four objects.
{% endhint %}

## Related pages

* Contact Custom Fields
* Dispositions and wrap-up
* Tags and categories
* Glossary