> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/settings/csat-setup.md).

# CSAT setup

Turn on customer satisfaction surveys per channel, and optionally score CSAT with AI workflows.

## What it is

**CSAT** is a satisfaction rating (for example Very satisfied to Very unsatisfied). You can collect it from customers with a **CSAT survey** on a channel, or set it with workflows (fixed or AI-scored) when a conversation closes. Scores appear in the CX Log and on analytics.

{% hint style="info" %}
Channel CSAT preferences live under Message Integration (channel menu), not under a single global Settings toggle. AI scoring is configured in Workflows.
{% endhint %}

## Enable a channel CSAT survey

1. Go to **Settings, then Message Integration**.
2. Find the connected channel, open its menu (**⋮**), then **CSAT preferences**.
3. Turn CSAT on.
4. Choose which **dispositions** should trigger the survey.
5. Set a **headline** (the prompt customers see).
6. Pick **rating options**.
7. Save.

{% hint style="warning" %}
Your workspace dispositions come from **Settings, then Case Log**. Configure dispositions first if the list looks empty. See Dispositions and wrap-up.
{% endhint %}

## How AI CSAT workflows relate

Survey CSAT captures the customer's own rating. Separately, workflows can set **CSAT score** (and sentiment) from the transcript when a chat room is closed:

* Recommended pattern: one workflow with **AI Conditions (Advanced)** and **Branch by AI output**. See Recipe: Sentiment and CSAT on close.
* Overview and migration notes: AI CSAT Scoring Workflow.

Do not run multiple competing score workflows on the same close event. Later runs can overwrite earlier scores.

## Related pages

* Recipe: Sentiment and CSAT on close
* AI CSAT Scoring Workflow
* Dispositions and wrap-up
* [Setup Channels](/getting-started/setup-channels.md)